Damn phone company

[Chris M]

Today at 08:07 AM assassingod said this in Post #6
@filburt:
I am on broadband but as you said its DSL (I can only receive that since cable/satalitte isnt in our area)

It hasn't been fixed yet They said a week but thats a ridiculous time to wait, it can be done in a day or so.

Steve you obviously don't understand...

The work may only take a few hours, but remember they are a Phone Company, and therefore have more than just you to provide a service to...

You asked for a line to be cut, and they cut the wrong one - They had to schedule the time to do that line cutting, and let me assure you that if there is one thing that Phone Companies do not have, it is alot of time...

Now you say a week is a ridiculous time to wait - That is probably the earliest they can fit you in without causing themselves serious problems - You of all people should understand that things take time, and just because you click your fingers doesn't make it happen...

Take coding for example - Imagine you are the head of a forum-software company, i.e. Jelsoft, and vBulletin is your product - Imagine if a fault is found in your code due to a faulty download or a corrupted .zip file - With the amount of other customers that you have, lets say that there are 10,000 customers - About 200 need urgent support, as they have corrupted something, or they experience similar problems to yours or whatever - For someone to come along and exclaim that it is outrageous that it will take 5 hours to fix, when you know it could be done in 10 minutes, is going to cause you grief - Should you drop the other 200 people who need support, just to solve the problem of one person? Or should the other 199 people along with this arrogant customer be told a rough estimate of when they can be helped, while you work through each customer's problems?

Now take that from the point of view of a Phone company - They have hundreds of thousands of customers other than you, and I am sure they have many thousands of problems to deal with in a week - Is it realistic for you to rant and rave about your phone line being cut when there could be other people out there who have had their phone lines down for a week already, or even a month?

Think steve - I think they are being as reasonable as they can be...

Satan