Paid subscription stop working

[autoescala]

Hi all,

Since 1 month ago, paypal subscription stop working and I dont know why.

People can make the payment via paypal, I received the money, but these users doesn't upgrade your account to vip automatically, and I dont know why or what I have to look.

now I have to manually, upgrade the user account to vip.

Any ideas?

Best Regards

PD: In the past , the subscription have been working fine during years.

[Dave]

Login into your PayPal account and go to the IPN search/history page.
It should list the payments and any error code the IPN request returned.

[autoescala]

Thanks Dave for your fast reply.

I dont see nothing special, its normal de status disabled ??

Date/time created Message ID Status Transaction ID
19/08/2014 22:08 GMT+02:00 2DC62440U59360212 Disabled 1FG61316XA340842U
19/08/2014 21:02 GMT+02:00 7SR55388S6446311M Disabled 3K194502MV364162C

[autoescala]

Any one has more ideas ??

Until June or July this function was working well!

Regards

[autoescala]

I found this old email of Paypal about my problem:

Dear XXX,

Please check your server that handles PayPal Instant Payment Notification (IPN) messages. Messages sent to the following URL(s) are not being received:

http://www.XXXXXX.com/payment_gateway.php?method=paypal


If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information.

Once you or your service provider fix this problem, you or your service provider can resend the failed messages from the IPN History page. If this problem continues, PayPal may disable the IPN feature for your account.

Thank you for your prompt attention to this issue.

Sincerely,
PayPal


----------------------------------------------------------------
PROTECT YOUR PASSWORD

NEVER give your password to anyone, including PayPal employees. Protect yourself against fraudulent websites by opening a new web browser (e.g. Internet Explorer or Firefox) and typing in the PayPal URL every time you log in to your account.



How can I solve this ??? Regards

[Dave]

Well, looking at your IPN history, the status is set to "Disabled".
I checked the site of PayPal:

Originally Posted by PayPal

Disabled indicates that the message will not be resent because the merchant's account has been disabled