Like the others said, it's not an official support issue. But if what you're saying is that you're not getting the support you need from the community like you do with Wordpress, then all we can say is ok, it is what it is. I've been told it used to be a lot better, and I've seen the activity here get less and less over the years, but there are still some people around trying to help.
Feel free to bump your thread after a while if you're not getting any answers. I think (IIRC) you're allowed once a day, but in reality I don't think doing it that often will help very much. Maybe every few days, then if you don't get any responses after a few times you can assume no one has an answer for you. (Edit: The rules say you can not bump a thread more often than every 24 hours, and only twice per week).