Strange Godaddy issue - Unable to reply to posts

[JetLee]

The guy I was talking to was a "Next Level Tech" (I told the call center person to just transfer me to the next guy up the ladder) who then had a "Server Specialist" on the other line. He would talk to them, then talk to me, and relay messages back and forth. For some reason the "Server Specialist" refused to talk directly with me.

I really don't care who I talked to or what their canned responses are, I don't get off the phone until it's fixed and this was a perfect example. What the exact cause/fix was, I dunno, they didn't say and I don't much care since it was something out my control anyways; that's what I pay them for.

[RichieBoy67]

I think you need to get up a few more levels before you get someone that actually knows what is going on.

I can understand an issue every so often and would be happy to know they are upgrading things. I just cannot stand being told there is an issue with a site when it there is not. A simple memo or email telling all employees and users or what ever that certain issues were bound to arise would have been helpful both to users and those support agents who now look even more like idiots. How much time and money was wasted with them talking to people and pointing them in the wrong direction.

[TheLastSuperman]

Why in the world are you using GoDaddy for hosting? I'm literally baffled because over the years out of all the sites I've worked on only 2 out of 100+ GoDaddy sites have been on par all the others had constant issues, crawled like a snail (with one person on the site mind you i.e. oversold shared server is all that boils down to), or have GoDaddy support tell you on the phone that an option is not available when you've somehow managed to navigate to that exact option in their antiquated/archaic hosting panel but it didn't work correctly or required some other change and that was why you called into ask in the first place yet it does not exist (I still LOL over that call).

Wow... just wow.. I'm shocked and surprised many of you did not catch onto the fact by now that the only thing you purchase from GoDaddy is domain names when they run the 1.99 specials otherwise you'll be calling into speak to tech support that is reading a screen of "tell them this, tell them that" replies and literally has no clue about your server, site, the issue at hand or anything else for that matter unless you're extremely lucky with who answers the phone.

The only thing "fast" about GoDaddy is Danica Patrick in her race car on the commercials when they do still pop up on tv - imo

[BBNZowner]

Yeah I ditched GoDaddy a while ago as it just killed my forum. Their server time and date configuration just caused a range of strange issues on my forum and now I've gone local (my wallet hurts, but my forum now runs like a charm).

I hope you guys get you issues sorted. As a word of warning if you do change and want a hosting refund you will only get in store credit. Pretty useless unless you end up just using it on domain purchases like I had to. I tried arguing on the phone with them but got a generic response.

[RichieBoy67]

Originally Posted by TheLastSuperman

Why in the world are you using GoDaddy for hosting? I'm literally baffled because over the years out of all the sites I've worked on only 2 out of 100+ GoDaddy sites have been on par all the others had constant issues, crawled like a snail (with one person on the site mind you i.e. oversold shared server is all that boils down to), or have GoDaddy support tell you on the phone that an option is not available when you've somehow managed to navigate to that exact option in their antiquated/archaic hosting panel but it didn't work correctly or required some other change and that was why you called into ask in the first place yet it does not exist (I still LOL over that call).

Wow... just wow.. I'm shocked and surprised many of you did not catch onto the fact by now that the only thing you purchase from GoDaddy is domain names when they run the 1.99 specials otherwise you'll be calling into speak to tech support that is reading a screen of "tell them this, tell them that" replies and literally has no clue about your server, site, the issue at hand or anything else for that matter unless you're extremely lucky with who answers the phone.

The only thing "fast" about GoDaddy is Danica Patrick in her race car on the commercials when they do still pop up on tv - imo

I haven't used godaddy in years for hosting. Not my site but a client site. I would how ever let Danica Patrick host my sites any day of the week. Hell, she could host me too.

[Max Taxable]

Originally Posted by TheLastSuperman

Why in the world are you using GoDaddy for hosting? I'm literally baffled because over the years out of all the sites I've worked on only 2 out of 100+ GoDaddy sites have been on par all the others had constant issues, crawled like a snail (with one person on the site mind you i.e. oversold shared server is all that boils down to), or have GoDaddy support tell you on the phone that an option is not available when you've somehow managed to navigate to that exact option in their antiquated/archaic hosting panel but it didn't work correctly or required some other change and that was why you called into ask in the first place yet it does not exist (I still LOL over that call).

Wow... just wow.. I'm shocked and surprised many of you did not catch onto the fact by now that the only thing you purchase from GoDaddy is domain names when they run the 1.99 specials otherwise you'll be calling into speak to tech support that is reading a screen of "tell them this, tell them that" replies and literally has no clue about your server, site, the issue at hand or anything else for that matter unless you're extremely lucky with who answers the phone.

The only thing "fast" about GoDaddy is Danica Patrick in her race car on the commercials when they do still pop up on tv - imo

I just for some reason haven't experienced the problems reported by others. Ten years I've had GD hosting now.

[RichieBoy67]

Originally Posted by Max Taxable

I just for some reason haven't experienced the problems reported by others. Ten years I've had GD hosting now.

I've had clients that have used them without any issues and in the past when I used them mostly on some temporary test sites and smaller wordpress sites I only had issues with things like importing databases into a shared account, etc. Other than that though the hosting itself was not bad.

In a pinch when I need a test server I would grab one from them for a month but now I think they require a 6 month payment or a year up front. I used to be able to just grab a month.

I don't think they are generally too bad really unless you have an issue and then the support is awful. My dedicated servers are with 1and1 and everyone complains about them. I do not have to deal with support though and I am basically just leasing the servers un-managed and have never had an issue really so who knows. It just depends on the situation and the way you are using it.

[blind-eddie]

Originally Posted by Zachery

Stay away from GoDaddy, please for the love of god.

That is all.....

[JetLee]

Originally Posted by RichieBoy67

It just depends on the situation and the way you are using it.

This is what it really boils down to. Every situation is different.