Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.7 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.
[] If you choose not to use Automatic Template edit options, full instructions are included in the README file.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.01

Admin File Fixed.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[myersj]

Mr Paul: your product is a very superb mod

It runs very well but when I operate it as a guest

the display showing a litter trouble with my IE 6.0 browser

in addition the trouble does'n exist on firefox




the detail depicted on this image

how Can I let the editor frame a bit larger.


thanks .

[WNxWakko]

Here are some things I noticed in addition to some suggestions. I think this is a great system by the way, just needs a few tweaks.

1. The departments show up in the title when you view your own tickets, however it does not show up when you are using the Administrative section. No way to determine which they belong to when your managing tickets.

2 The autothread you can create in a specific forum? I guess its more for alerting you of new tickets, however there doesnt seem to be any connective interaction to those threads and the system. If you wanted to reply on that thread, it should display a reply in the ticket.

Related to Departments
3. The Department should be its own column.

4. You should be able to sort by all columns. (i.e. department column, so if you have different groups managing these different departments, they can sort and easily manage their own.

5 You should have a link on the left listiing each department, so when managing you can just goto the ones related in that specific department.

[PaulSonny]

All covered in the professional version at PaulSonny.

I am plannig to release an updated version of HelpCenter Lite which will help prepare anyone who wishes to upgrade to HelpCenter Pro.

Thanks, Paul.

[Zate]

if your taking feature requests, would be nice to be able to assign certain departments to admins/mods and have them PM'd when a ticket is created, and then be able to "own" a ticket.

I manage about 60 staff on my forums and being able to assign them tickets would help me out a lot.

[webmasterokulu]

Hello
vBulletin 4 series, this plug-in, or do you have a new one for the 5 series?

[Drareg]

Unfortunatly www.paulsonny.com is not available anymore. I have vb 3.8.4 and this mod looks good, but can i savely use it for 3.8.4 or are there newer versions available?

Hope to hear more about this.
Thanks

[Wajow-community]

Nice! When this comming up voor vbulletin 4.x.x?