Site Down After Upgrade

[Lynne]

Actually, logging into ftp is very important - they will want to view your error_logs, so you should make sure they are available via ftp.

And if it can't read the config.php file, then you have to wonder if it's a php error that is happening. If so, that would be in those error_logs I just mentioned. So, if I were you, I'd make sure your host has enabled error_logging and that the error_logs are right there in the directory or you'll be hearing back with the person asking them where they are.

[Wirral.Talk]

Originally Posted by Lynne

Actually, logging into ftp is very important - they will want to view your error_logs, so you should make sure they are available via ftp.

And if it can't read the config.php file, then you have to wonder if it's a php error that is happening. If so, that would be in those error_logs I just mentioned. So, if I were you, I'd make sure your host has enabled error_logging and that the error_logs are right there in the directory or you'll be hearing back with the person asking them where they are.

Yes error_log is listed in my ftp client but myself i cannot see anything about config.php its very strange, like now i am getting server error all the time instead. wirraltalk.co.uk

[TheLastSuperman]

I've located your ticket, I see it's being looked into now. I want to stress something though to all of you who happen across this thread.

Trying to fix something yourself is fine, in fact we encourage it if you feel it's not something that is over your head. One of the few times though when you should not try fixing it yourself and where this may hinder you and your site is when for example we start working on a ticket... yes sometimes we work any and all hours and may not often be on the times you are but repeatedly attempting to fix the issue i.e. two cooks in the kitchen is not good! Once a support staff member starts working on a ticket, please allow them time to either solve the issue or to do enough testing to formulate a proper response. Many times I myself start working on a ticket even in the late hours to wake up and return to said ticket w/ no reply yet when I go to perform more work I clearly see changes that were made which again, now hindered the progress since I must backtrack to review your changes and compare to the overall issue, what should be changed now if anything and more factors now come into play.

Basically I'm trying to convey that, if you have a ticket up then clearly it was something you felt was "over your head" so please don't simply "tinker" and try anything that you run across while searching, leave it to the professionals and allow them proper time to work on said issue.