one of my users keep getting wrong user and pass error

[navidmoj]

Hi
one of my users keep getting wrong user and pass error
nobody else has this problem. IPs are not the same
he gave me his pass. I logged out as admin and tried his login info. same error
changed user and and pass in cp, still same error
deleted strikes in db, same

what could it be?

[Lynne]

Hard to say. Have you tried disabling all your modifications to see if he still has the same problem? how about using a totally default style? Are all your files unmodified?

[navidmoj]

I changed function file but I'm pretty sure that's not it
I restored old file anyway and problem still exist

[Lynne]

How about turning off the mods? And using a default style? And are all the files unaltered right now or are you only looking at the one?

[navidmoj]

thank you lynne for the time and help

my mods are installed months and years ago
could they make a problem all of a sudden with no changes?

I uploaded some files for patching purposes but restored them all
I also imported a new language file. could it be it?
why it only happened to 1 member if it's a change in files and db?

[Lynne]

It could be any number of things which is why you go through standard troubleshooting steps to find out:
- make sure all files are default
- disable all plugins
- use a totally default style
- use the default english language