Can't Save Avatars

[Dj Smuggla]

I've tripple checked the permissions of /customavatars & /tmp & the usergroup permissions, there all ok.

Like you said it's like their avatar isnt there. They might of uploaded it just before i shut down the forum to move servers. I had to use a backup from 3 days before, so i lost a few posts ect...

It's just weird that they cant upload a new one.

Btw im using vboptimise, if that makes any difference. I've flushed the cache but its still the same.

[Lynne]

Disable all your modifications and then see if your users can upload avatars.

Also, go look in the filesystem and see if you can find his avatar.

[Dj Smuggla]

I managed to remove the members messed up avatar, via acp -> Quick User Finder.
Then he had the sites default avatar from the default avatar mod.

Then i logged in as that member, went to upload a avatar, but it still said Unable to save image & the link was there again usernames's Avatar.

I went back to the acp -> Quick User Finder & tried to upload a avatar for him from there, but it still said Unable to save image.

Also i dissabled all my mods with this 'define('DISABLE_HOOKS', true);' & tried to upload a avatar for him threw the acp, but same error: Unable to save image

I couldn't find his avatar in /customavatars where the rest are.

[Lynne]

So you can upload avatars for your admin account, but not for this users account? Did you try uploading the same avatar you successfully uploaded to your admin account for him? Does that avatar work? Is the avatar you are trying to upload for him within the specs you allow for avatars?

[Dj Smuggla]

Yes its just a few members about 5 that i've seen, there from different usergroups aswell.

I tried uploading the same avatar that i used, but it didn't work same error. Yes well within the specs.

I've gone into Update Counters -> Rebuild Custom Avatar Thumbnails & Rebuild Avatar Thumbnails, But its the same.

Shall i try to repair the avatar table here? -> Repair / Optimize Tables

[Lynne]

If you can't upload the same avatar that you successfully uploaded for yourself, then you have some setting different for the users in that usergroup compared to your usergroup. It could be a secondary usergroup, or the primary usergroup. Try comparing them.

[Dj Smuggla]

The usergroup options are the same apart from the size of the avatar, but the one i was uploading was small well within the size limit.

As i said this has happened to members from different usergroups, only the ones that were around before the server move. It's only effected a few of them tho, not all the old members.

I just signed up for a new account, (normal member group) & i can upload a new avatar.

So it's just about 5 - 6 members (that ive seen) from 3 different usergroups, who's avatar shows up as a link & when they go to upload a avatar they get this message:
Unable to save image.

[ROTPAR]

Same problem here... after a server move I am not able to save avatars or attachments. All file permissions are ok and also all user permissions are correct. I have no idea what to do.

[Lynne]

Please start your own thread about your problem. (Are you sure you even meant to post in the vb3 section?)