unable to reset admin password

[outasite]

Originally Posted by Marco van Herwaarden

How do you mean you can not change the password in the AdminCP? Do you get an error message? If so what is it.

Also are you sure you are using a vB generated password or only a reset token sent to your mail?

When I go to the affected users profile in the Admin, their password shows as blank, I enter the new password and click save. I then go to front end and the password that I entered doesn't work. I don't get an error message in the admin. I get an error message when you try to change the password.

I am using a reset token, that is sent to the users email. This is the only way I can get a password changed. At this point when a user signs in with the token, they can't change their password and have to use random number/letter password that was given in the token.

Thanks for any assistance.