I think it depends. A lot of users only use the forum support, which is free. And then there are other users who only use the ticket system (which is free for a month with the purchase of vB4 Forums and free for life with vB4 Suite). And then there are users who like to talk to people to get support (which is a monthly thing). When you have a question, you may want to try searching the forums first and see if a lot of your questions get answered in there. If so, it may mean you don't really need phone support and could get by just using the forum support.
05-16-2010, 01:59 PM
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