Announcing the Presale Event for vBulletin 4.0 Suite and Important License Changes

[nyqnzguju999]

lol someone make a new forums software

[bigwest]

All of this is just really lame, but it would have gone over better if vBulletin would have allowed the special upgrade price to be in effect for all license holders up to the point of their annual renewal.

All of my license renewals are in June. (I set money aside just for that purpose every year)

I certainly wasn't budgeting for several hundreds of dollars in purchases within the next few weeks.

This is an awful way to treat loyal customers.

[Jeff66]

What a shambles this is...

My license has expired, but I received the email offering me a discounted license for $130 as I have an active license. Problem number one - they think I've got an active license when I haven't.

I logged in to the old members area and selected 'renew', which took me to the new members area. Problem number two. The new members area isn't linked to the old one. Not a major problem - just log in again.

But as my browser remembers the password I don't know what it is, so I clicked on the "forgot password" link. Problem number three. The forgot password link goes to a 404 page.

Eventually I worked out the real url to get my password reset, and logged in to the new members area.

Problem number four. The price showing for a new license is $235. The price to renew my existing license is $250. No mention of the $130 I was offered by email, but they want more to renew my existing license than they do to buy a new one.

All I wanted to do was look at the options, and there were four problems I encountered along the way. If this is the level of competence we can expect from them from now on I don't want to imagine how buggy the new version will be, I'll stick with what I've got.

[bigwest]

Jeff, problem number 6.... they are asking us to pay for something that none of us have seen. There isn't even a semi-functional demo anywhere.

I'm guessing this isn't gonna fly very well.

[nyqnzguju999]

Its just BS Period.

[ashley76]

My biggest problem is (I am going to use the forum so I have no problem with that) but, the suite... I haven't even seen it in action and I am expected to fork over $130.00 on blind faith?

[Gene Steinberg]

Originally Posted by ashley76

My biggest problem is (I am going to use the forum so I have no problem with that) but, the suite... I haven't even seen it in action and I am expected to fork over $130.00 on blind faith?

Worse, there's no time with which to come to a decision. We're talking about October 30th, so we have 23 days to pay up or pay more later. That's totally unfair and unreasonable.

Three or four months may be reasonable; this is not. vBulletin needs to play fair with its customers.

And I haven't even started talking about the draconian style upgrade process. There's no conversion or translation system. Just start from scratch. Did anyone think that maybe this isn't such an easy thing to do? And why can't there by some sort of style upgrade to the new system? Don't tell me it can't be done? Just do it.

Peace,
Gene

[vitoreis]

I have 3 active licences, 2 with blogs... I need to pay $390 in next 2 weeks or $750 later to get the Publishing Suite in all sites... are you joking? It's much money in a little period of time!

Give us same more time upgrade with this pre-sale discount or we can't buy this Publishing Suite to all communities (just one!).

[daveaite]

Newbs care more about money than their customers.

[Jon1422]

Lovely

I run a MINI site for MINI enthusiasts, and on Friday (16th) I head off on a two week charity rally through Italy - not returning until the first week November.

So I have 48 hours to discuss with my fellow mods whether or not to try and save our (non for profit) community forum money by investing blindly in forum software we haven't seen, or do we risk being overtaken by our competitors and wait till November?

Lovely position to put us in, thanks.

Jon