The issue is only with people who use internet explorer, when they have tried to acces the site using Opera,Safari or firefox, they get on with no problems.
Tell them to scan their system for malware / browser highjackers and redirectors. Go to download.com, download and install a program called malwarebytes and do a full system scan.
Those people might have a program installed on internet explorer that is stopping the page from loading. One example of this is "alexa" - which is a spyware program. If alexa can not communicate to its master server, sometimes your webpages will not load.
Internet explorer is famous for how easy malware can get installed on it. Switching to Firefox might be the best thing for them.
Not being able to connect to the site is most probably an internet explorer issue, and not an issue with the site. Make sure their system is clean and go from there.
09-08-2009, 07:46 PM
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