Enhance the communication of my moderators

[symptome]

I've got the problem, that my moderators aren't informed, what the others did.
Especially when supermoderators do something that a moderator needs to know.

If one moderator wrote a private message to a member to inform about someting (rules...) then he has to post this to the other moderators in our private are (only for mods).

This is double work. And if he forgets to post it, then possibly other moderators do the same and write private messages to the same member.

So I need something that supports the communication of my moderators without extra work.

Do you know something?

Thanks a lot!
Marcel

[WebmasterSimds]

very easy,

Creat a staff ssection in your forums, like moderators, general staff, super moderators, upper staff. and then set the permissions to each. I have been doing this for years. and works the best

[kersti]

He's done that, they're just not posting there.

You can't force this - unless you remove staff who aren't following the rules, no point having them as staff if they're more work. Or you can start to tell them that only after agreement in the mod forum can you post PM to a user about an issue.

[RedeemedWarrior]

use pedro's report manager, its very handy for such things as it stays as a notification until resolved

[Lynne]

If my Mods are going to take any sort of 'mod' action towards a user, they hit the Report this Post button on the thread which sends a report to a Staff Report forum and then they say what and why they are doing it there. This has worked for us for several years now, but we only have about 20 on Staff.

[BlueNinjaGo]

Originally Posted by Lynne

If my Mods are going to take any sort of 'mod' action towards a user, they hit the Report this Post button on the thread which sends a report to a Staff Report forum and then they say what and why they are doing it there. This has worked for us for several years now, but we only have about 20 on Staff.

This is pretty much we what we do. We have a board for staff only that gets a new thread each time someone marks something. They just post what they did in the thread. It is a little extra effort I suppose, but it's what they agreed to when becoming a moderator.

Also, clean the tasks for each levels of administration... if a higher ranked mod/admin is doing the job of a subaltern, he have to fill a note to inform of that action... that's how hierarchy works.

[symptome]

Originally Posted by Lynne

If my Mods are going to take any sort of 'mod' action towards a user, they hit the Report this Post button on the thread which sends a report to a Staff Report forum and then they say what and why they are doing it there. This has worked for us for several years now, but we only have about 20 on Staff.

Thank you all for your answers

Lynne: don't you have the problem that with your kind of moderation, all reports are shown to all moderators. And so they read things thei're not interested in. And more: they begin to discuss about things that don't need to be discussed.
There will be things where any mod would operate in a different manner and so they get troubles with each other because they critize the way others handled a problem.
Could it be that a lot of time is spent in that because every mod sees every report? (as I understand)

[Lynne]

I have the forum title in the reported post thread title, so only the mods interested in the post have to read it. However, they are all supermods, so they can act on reports for forums that aren't their 'area'. There are some things any mod can do (remove a post or thread), whereas some are left to the mods for that forum because that is their area of expertise (audio stuff left for audio mods, video stuff left for video mods, etc). And, we have a couple of forums I have said only the mod for that forum should deal with (The Lounge and Politics forums require a certain personality type to deal with) and so those are left for him (unless it's an 'emergency'). Also, for the most part, all my mods get along and are respectful of each other and their 'territories'. I am extremely lucky in that area!

[symptome]

You have 20 Supermods?
And they don't get problems with each other?

How/where did you change that the topic is in the post thread title?

Thanks