I was never a big fan of Circuit city... over priced and poor service..
Really? I always found their prices to be better than Best Buy which is just across the street. The only time Best Buy would beat them in price is if item was on sale. If it was, I just took the flyer into Circuit City and asked them if they had the item and what the price was. They always matched it.
As for customer service, the local Best Buy requires that you give your photo ID to the security guard so that you can get a key to use the restroom. When you return the key, you can have your ID back. They actually have three cameras in the hallway leading to the restroom and a security guard at the beginning of the hallway.
My local Best Buy also lacks prices for many items on the shelf. If you want to find out what the price is, the customer service representative on the floor will tell you that you have to wait in line at the registers even though they can do item lookups at numerous computers around the store. If you had a question about a product they could never answer it either. They would go to the card on the aisle or look on the box to try and answer questions. If those things answered my questions, I wouldn't ask them.