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  #1  
Old 08-22-2008, 02:52 PM
WantedLebanese WantedLebanese is offline
 
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Default We got Suspended, Can you help?

Dear,

Our host suspended our account stating the below cpu usage as a reason


Quote:
Top Process %CPU 42.0
/usr/bin/php /home/voodost0/public_html/arabicmusic/forums/index.php

Top Process %CPU 25.0 /usr/bin/php /home/voodost0/public_html/arabicmusic/forums/index.php

Top Process %CPU 23.5 /usr/bin/php /home/voodost0/public_html/arabicmusic/forums/showthread.php

moreover we have around 2000 members in our forums and just around 40 users/guests at a time


We don't know why, can you please help us?
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  #2  
Old 08-22-2008, 02:53 PM
royo royo is offline
 
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Default

You are most likely running some cpu intensive mods on your forum, such as shoutbox.
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  #3  
Old 08-22-2008, 02:56 PM
WantedLebanese WantedLebanese is offline
 
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No we do not have a shoutbox!

But we usually see some members viewing the "who's online" do you think the "who's online" increases the CPU usage?
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  #4  
Old 08-22-2008, 04:16 PM
ssslippy ssslippy is offline
 
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Default

Everything someone does increases your usage, contact your host maybe they can move you up to a more expensive shared hosting. Most shared hosts allow for more usage if you pay for a more expensive plan.
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  #5  
Old 08-22-2008, 04:29 PM
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SEOvB SEOvB is offline
 
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Default

upgrade your hosting like ssslippy said, or remove modifications.
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  #6  
Old 08-22-2008, 08:37 PM
WantedLebanese WantedLebanese is offline
 
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Do you think moving the directory "/forums" to a VPS will be better?
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  #7  
Old 08-22-2008, 09:05 PM
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Brandon Sheley Brandon Sheley is offline
 
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get better hosting..
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  #8  
Old 08-23-2008, 01:42 AM
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Videx Videx is offline
 
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Default

If you haven't installed anything new recently, and your 40 users weren't causing any big load yesterday, then it's just an error on your host's part.

It happened to us once. We complained about absurd load on that server for a month, and finally they suspended us!

I think the reason is that when the server lags, forum users start banging on it hard trying to read and post, so when the tech finally gets a readout, all he sees are your users, not the guy actually causing the lag.

We called them the next morning and they believed us and moved us to a different server, where it quickly became obvious they had goofed and we weren't causing load at all. Things have been fine since.
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  #9  
Old 08-23-2008, 01:59 AM
TMXS TMXS is offline
 
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There could have been a surge in guests, most likely of the non-human variety. Check the logs and see who's been hanging around when this happened.
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  #10  
Old 08-23-2008, 04:31 AM
db90 db90 is offline
 
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Chances are you are with an overseller. Get someone who doesn't oversell their plans such as downtownhost.com
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