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  #1  
Old 06-03-2008, 08:39 PM
BigJohnny2
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Default Help, I cant retrieve my password
Here and on another site(dead, old) that I own because I changed email address since then, and cant get the password reset email sent to me.

I cant login here, because i cant remember my password, and the email in the database, isn't the one i currently use.

same problem with my old board, how would I get my password back from that?
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  #2  
Old 06-04-2008, 06:11 AM
Marco van Herwaarden Marco van Herwaarden is offline
 
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What is the domain of the old email account?
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  #3  
Old 06-04-2008, 11:02 AM
BigJohnny2
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the domain is mnsi.net

I managed to get logged into my old site, I had to play with the database

My current email address is the one i used to create this account, which can be deleted once my old account is restored.
I also used the same nickname, minus the 2.

Another quick question while im here, My vbulletin license expired almost a year ago, Does that nullify my account info at vb.com? I tried to login in there, but my password was wrong again, and I have the same problem there as well, new email address so i cant retrieve my password.

anyway I was hoping to be able to login to vb.com and check up on my info there, and update it, but can i with no license currently? Is it possible to upgrade my (expired)leased license to an owned?
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  #4  
Old 06-04-2008, 11:09 AM
Marco van Herwaarden Marco van Herwaarden is offline
 
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New email set on your old account.

Forum accounts on vBulletin.com are not closed or deleted when a license runs out.

To fix your vB.com account, it is the quickest if you open a support ticket.
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  #5  
Old 06-04-2008, 11:12 AM
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BigJohnny BigJohnny is offline
 
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Awesome thanks dude.

And the forum accounts dont run out, but what about the accounts to the members area.... obviously I wouldnt be allowed there, but when I go here http://members.vbulletin.com/lostpw.php?do=lostpassword I cant retrieve my password for the same reason..... bad email address.

Where would i open a support ticket for them?
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  #6  
Old 06-04-2008, 11:21 AM
Marco van Herwaarden Marco van Herwaarden is offline
 
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Just sent an email to support@vbulletin.com or sales@vbulletin.com.
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  #7  
Old 06-04-2008, 11:25 AM
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BigJohnny BigJohnny is offline
 
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oh... see i specifically avoided the sales email address lol .... i figured they arent the people for support...

Thanks man
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  #8  
Old 06-04-2008, 11:45 AM
Marco van Herwaarden Marco van Herwaarden is offline
 
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Actually the same people will reply to either mail address.
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