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Game-Area blank for some users after server move · **Released**: 02-10-2008

Hello,

i have moved my complete server and also the arcade works fine again.

But some users now have a problem. They can star a game, but the area, where the flash-game should appear, just stays white/blank.

The Window itself loads, but the area where you plan stays white. If he logs in with another useraccount on the same browser-windows, the other user can play. I have double checked the permissions for the user and the usergroup... Nothing.

Any ideas & help would be appreciated.

Regards, Wachtmeister

MrZeropage · #2 02-11-2008, 01:27 PM

this only affects SOME users ?

Wachtmeister · #3 02-11-2008, 02:04 PM

Positive

Currently, i've got this error-message from just ONE.

He has deleted his cache and when loggin in with another username from the same machine, the games are working. I was searching for "blank" and "white" here and saw, that some users have some different issues with blank pages (but not with blank flash areas). I'm a bit confused about this one and would be happy about some ideas.

It started with the new server.

Best regards, Wachtmeister

MrZeropage · #4 02-11-2008, 05:39 PM

Well, as this only affects ONE user, and seems not to be a problem of his client/browser (as he can play fine using another useraccount), I have absolutely no idea what this could be.

Have YOU tried to play a game using the users account, means you log in as this user and then play... ?

Wachtmeister · #5 02-11-2008, 07:31 PM

Yes, we tried it today and i cannot play with his account so it has something to do with this one useraccount... Strange! Ok, not an Arcade Problem. You don't have an idea, where i can search, right?

I also tried to repair useraccounts via vbadmincp...

--------------- Added [DATE]1202767043[/DATE] at [TIME]1202767043[/TIME] ---------------

We've got it!

The user had an "?" in his username and i guess the db import caused a problem with the utf-8 characters that the new database used. I had to convert the chars with a tool.

Now his name contains an "ae" instead "?" and it works.

Not an Arcade Issue

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