weird email problem

[polarize]

None of our users are getting their registration emails and the 'forgot password' link doesn't send anything. It says it sent it, but nothing ever comes. So I'm thinking busted email settings right?

BUT...

The 'contact us' form in vBulletin works because we're getting emails from users.

So now I'm stumped. I can only imagine both the contact us form and the registration email/lost pw function use the same backend to actually send the email.

any iders?

[Dismounted]

Make sure they check their Jumk/Spam folders.

[badboy_29]

I will confirm this is a issue. I have edited and changed nothing at all and out of the blue the forget password email remind stoped working. All other forum email functions are working just fine such as subscriptions, user receives a pm ect ect.

[Marco van Herwaarden]

All emails are being sent by 1 single function. Either that works or it doesn't.

[badboy_29]

Originally Posted by Marco van Herwaarden

All emails are being sent by 1 single function. Either that works or it doesn't.

Thats what I thought so imagine my surprise when it happened as I started.

[Marco van Herwaarden]

Then i would start by asking your host to examine the logfiles of the mailserver.

[badboy_29]

Originally Posted by Marco van Herwaarden

Then i would start by asking your host to examine the logfiles of the mailserver.

I talked with the host and he has went thru all logs, mail server settings, apache logs and can not see where anything is wrong.

Do you have any other ideas?

[Marco van Herwaarden]

So do these mails show up in the logs?

[badboy_29]

No the emails do not show up in the logs so I know that means its not sending.

[Marco van Herwaarden]

If these emails do not show, but others do, then you must have a modification interfering.

To troubleshoot this, please remove any hacks and disable your plugins, then see if you still have this problem.
Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

define('DISABLE_HOOKS', true);

If so, reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server.

If your problem still exists, please create a new Style with no Parent set. Now browse the forum using this new style, do you still have the same problems? If you are troubleshooting login or guest issues, you will need to set this style as board default in the vBulletin Options.

If it still exists, then also check if you have changed any phrases related to this.