Support modifications - vb.org Archive

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Support modifications

08-13-2007, 05:16 PM

RedGTiVR6

Join Date: Dec 2006

Location: Little Elm, TX

Posts: 817

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I would gladly pay for something like this. This seems like such a shoe in for forums...so many software development forums out there. Heck, we host like 10 different front end support forums on our forum. Not to mention our store and other users products...they would ALL benefit from this.

I need to be able to outline a form that the users fill out to give us the information we need. I need the ability to allow attachments. I need the ability to better organize tickets and to assign them to various users. I need a ticket support system fully integrated with vBulletin!

well, on another note, does anyone know of any software out there for this? doesn't have to be integrated into vbulletin, but would be really nice if it were.

I want other users to have the ability to see the tickets and respond to them, as many times other users help solve issues as much as staff do.

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