You know what - will give you two..... What happened to the Newest/Most popular/Most viewed bar on the top of the gallery as a default option.... This is now a Hack/Mod that needs to be installed. This is a feature that should BE INCLUDED in all gallery scripts.
There are over 200 configuration items; including being able to display all three items on the main index. If you are talking about the ability to configure all three to display at the top of the index versus Recent at the top and the other two under the categories, well, you got me there - it's not that granular as far as being able to set the location of all three separately.
As far as Chuck not being enough to provide support, I assume you are talking about wanting support for making modifications to the code which falls outside our support system. It's true that our support staff is not obligated to provide modification support, but you will see us in there trying to point people in the right direction as we can. We also offer paid modification development if you want to hire us to do the work for you. For the record, Chuck and I both provide support; although Chuck does most of the work since I also develop the code.
I'm sorry that you have had a less than pleasant experience; we've tried to distinguish between what we support and what we provide as a courtesy for our customers, but some still read the lack of developer involvement in the Modifications area as a lack of support.