Go Back   vb.org Archive > News and Announcements > vBulletin Pre-Sales Questions

Reply
 
Thread Tools Display Modes
  #1  
Old 05-18-2013, 04:53 PM
tefon tefon is offline
 
Join Date: Aug 2008
Posts: 19
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default Can you help me please

hello
I forgot my e-mail address is registered vbulletin.com.
What should I do if I can not login?
Reply With Quote
  #2  
Old 05-18-2013, 05:24 PM
BirdOPrey5's Avatar
BirdOPrey5 BirdOPrey5 is offline
Senior Member
 
Join Date: Jun 2008
Location: New York
Posts: 10,610
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

email support@vbulletin.com with whatever info you have, we'll look up your account.
Reply With Quote
  #3  
Old 05-18-2013, 06:01 PM
tefon tefon is offline
 
Join Date: Aug 2008
Posts: 19
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

thanks
I e-mailed you yesterday, but now I send one more

--------------- Added [DATE]1368903950[/DATE] at [TIME]1368903950[/TIME] ---------------

I sent e-mail support@vbulletin.com
Reply With Quote
  #4  
Old 05-19-2013, 01:36 PM
BirdOPrey5's Avatar
BirdOPrey5 BirdOPrey5 is offline
Senior Member
 
Join Date: Jun 2008
Location: New York
Posts: 10,610
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

Did you get a response? I'm pretty sure I responded to your ticket yesterday... The email address on vBulletin.com is the same email address on this site.

Use this link to reset your password- http://www.vbulletin.com/forum/lostpw
Reply With Quote
  #5  
Old 05-19-2013, 02:58 PM
tefon tefon is offline
 
Join Date: Aug 2008
Posts: 19
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

I want to move my license to another domain
Reply With Quote
  #6  
Old 05-19-2013, 03:17 PM
Lynne's Avatar
Lynne Lynne is offline
 
Join Date: Sep 2004
Location: California/Idaho
Posts: 41,180
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

Then login to your customer account over on vbulletin.com and then change the domain your license is pointing to.
Reply With Quote
  #7  
Old 05-19-2013, 03:25 PM
tefon tefon is offline
 
Join Date: Aug 2008
Posts: 19
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

I changed the

--------------- Added [DATE]1368982183[/DATE] at [TIME]1368982183[/TIME] ---------------

Customer Number incorrectly says
Reply With Quote
  #8  
Old 05-19-2013, 06:41 PM
BirdOPrey5's Avatar
BirdOPrey5 BirdOPrey5 is offline
Senior Member
 
Join Date: Jun 2008
Location: New York
Posts: 10,610
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

The forums at www.vbulletin.com/forum/ is a different username/password than the Customer Area at https://www.vbulletin.com/customer/account/login/

You Customer Number isn't used on www.vbulletin.com/forum/
It may be used to log in to th Customer Area: https://www.vbulletin.com/customer/account/login/

Which are you trying to log into, the vbulletin.com forum or the customer area?
Reply With Quote
  #9  
Old 05-20-2013, 02:39 AM
tefon tefon is offline
 
Join Date: Aug 2008
Posts: 19
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

<a href="https://www.vbulletin.com/customer/account/login/" target="_blank">https://www.vbulletin.com/customer/account/login/</a>

I want to transfer the license to another link
Reply With Quote
  #10  
Old 05-20-2013, 12:00 PM
BirdOPrey5's Avatar
BirdOPrey5 BirdOPrey5 is offline
Senior Member
 
Join Date: Jun 2008
Location: New York
Posts: 10,610
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default

I have sent an email to the email address on file for your customer account that will allow you to reset your password and log in.

The email address on record happens to be the same email address you use on this forum so you can view it here: https://vborg.vbsupport.ru/profile.php?do=editpassword

Note- Changing the email address at the above link will NOT change your customer account email, they just happen to be the same right now.

If you do not have access to this email address anymore then send an email to support@vbulletin.com from an address you do have access to, include your customer number, license number, or forum URL so we can figure out what account is yours.

We will email you back some questions to make sure you are the valid license holder, and then we can change the email address or initiate a transfer, whatever you need.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 03:56 PM.


Powered by vBulletin® Version 3.8.12 by vBS
Copyright ©2000 - 2024, vBulletin Solutions Inc.
X vBulletin 3.8.12 by vBS Debug Information
  • Page Generation 0.04277 seconds
  • Memory Usage 2,244KB
  • Queries Executed 11 (?)
More Information
Template Usage:
  • (1)SHOWTHREAD
  • (1)ad_footer_end
  • (1)ad_footer_start
  • (1)ad_header_end
  • (1)ad_header_logo
  • (1)ad_navbar_below
  • (1)ad_showthread_beforeqr
  • (1)ad_showthread_firstpost
  • (1)ad_showthread_firstpost_sig
  • (1)ad_showthread_firstpost_start
  • (1)footer
  • (1)forumjump
  • (1)forumrules
  • (1)gobutton
  • (1)header
  • (1)headinclude
  • (1)navbar
  • (3)navbar_link
  • (120)option
  • (1)pagenav
  • (1)pagenav_curpage
  • (1)pagenav_pagelink
  • (10)post_thanks_box
  • (10)post_thanks_button
  • (1)post_thanks_javascript
  • (1)post_thanks_navbar_search
  • (10)post_thanks_postbit_info
  • (10)postbit
  • (10)postbit_onlinestatus
  • (10)postbit_wrapper
  • (1)spacer_close
  • (1)spacer_open
  • (1)tagbit_wrapper 

Phrase Groups Available:
  • global
  • inlinemod
  • postbit
  • posting
  • reputationlevel
  • showthread
Included Files:
  • ./showthread.php
  • ./global.php
  • ./includes/init.php
  • ./includes/class_core.php
  • ./includes/config.php
  • ./includes/functions.php
  • ./includes/class_hook.php
  • ./includes/modsystem_functions.php
  • ./includes/functions_bigthree.php
  • ./includes/class_postbit.php
  • ./includes/class_bbcode.php
  • ./includes/functions_reputation.php
  • ./includes/functions_post_thanks.php 

Hooks Called:
  • init_startup
  • init_startup_session_setup_start
  • init_startup_session_setup_complete
  • cache_permissions
  • fetch_threadinfo_query
  • fetch_threadinfo
  • fetch_foruminfo
  • style_fetch
  • cache_templates
  • global_start
  • parse_templates
  • global_setup_complete
  • showthread_start
  • showthread_getinfo
  • forumjump
  • showthread_post_start
  • showthread_query_postids
  • showthread_query
  • bbcode_fetch_tags
  • bbcode_create
  • showthread_postbit_create
  • postbit_factory
  • postbit_display_start
  • post_thanks_function_post_thanks_off_start
  • post_thanks_function_post_thanks_off_end
  • post_thanks_function_fetch_thanks_start
  • post_thanks_function_fetch_thanks_end
  • post_thanks_function_thanked_already_start
  • post_thanks_function_thanked_already_end
  • fetch_musername
  • postbit_imicons
  • bbcode_parse_start
  • bbcode_parse_complete_precache
  • bbcode_parse_complete
  • postbit_display_complete
  • post_thanks_function_can_thank_this_post_start
  • pagenav_page
  • pagenav_complete
  • tag_fetchbit_complete
  • forumrules
  • navbits
  • navbits_complete
  • showthread_complete