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-   -   Can you help me please (https://vborg.vbsupport.ru/showthread.php?t=298275)

tefon 05-18-2013 03:53 PM

Can you help me please
 
hello
I forgot my e-mail address is registered vbulletin.com.
What should I do if I can not login?

BirdOPrey5 05-18-2013 04:24 PM

email support@vbulletin.com with whatever info you have, we'll look up your account.

tefon 05-18-2013 05:01 PM

thanks
I e-mailed you yesterday, but now I send one more

--------------- Added [DATE]1368903950[/DATE] at [TIME]1368903950[/TIME] ---------------

I sent e-mail support@vbulletin.com

BirdOPrey5 05-19-2013 12:36 PM

Did you get a response? I'm pretty sure I responded to your ticket yesterday... The email address on vBulletin.com is the same email address on this site.

Use this link to reset your password- http://www.vbulletin.com/forum/lostpw

tefon 05-19-2013 01:58 PM

I want to move my license to another domain

Lynne 05-19-2013 02:17 PM

Then login to your customer account over on vbulletin.com and then change the domain your license is pointing to.

tefon 05-19-2013 02:25 PM

I changed the

--------------- Added [DATE]1368982183[/DATE] at [TIME]1368982183[/TIME] ---------------

Customer Number incorrectly says :(

BirdOPrey5 05-19-2013 05:41 PM

The forums at www.vbulletin.com/forum/ is a different username/password than the Customer Area at https://www.vbulletin.com/customer/account/login/

You Customer Number isn't used on www.vbulletin.com/forum/
It may be used to log in to th Customer Area: https://www.vbulletin.com/customer/account/login/

Which are you trying to log into, the vbulletin.com forum or the customer area?

tefon 05-20-2013 01:39 AM

<a href="https://www.vbulletin.com/customer/account/login/" target="_blank">https://www.vbulletin.com/customer/account/login/</a>

I want to transfer the license to another link

BirdOPrey5 05-20-2013 11:00 AM

I have sent an email to the email address on file for your customer account that will allow you to reset your password and log in.

The email address on record happens to be the same email address you use on this forum so you can view it here: https://vborg.vbsupport.ru/profile.php?do=editpassword

Note- Changing the email address at the above link will NOT change your customer account email, they just happen to be the same right now.

If you do not have access to this email address anymore then send an email to support@vbulletin.com from an address you do have access to, include your customer number, license number, or forum URL so we can figure out what account is yours.

We will email you back some questions to make sure you are the valid license holder, and then we can change the email address or initiate a transfer, whatever you need.


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