Miscellaneous Hacks - Support Forums

Description
This little number will take any specified forums (subforums optional) and modify them to seperate "open issues" from "closed issues". It's great for tracking which support issues are actually resolved.

The key here is letting users close their own threads. Under forum permissions, make sure you let users do this or it loses most of its usefulness.

I suggest having a sticky thread letting users know they CAN close their own threads. However, this is mostly covered by a SHOWTHREAD edit which will tell one of three messages to the viewer:

Staff - "This issue has been resolved! The thread starter may re-open it if he wishes."

Thread Starter - "This issue has been resolved! You may re-open it if you are still having problems."

Other Users - "This issue has been resolved! If you have a similar issue, please create a new thread." (link)

Screenshot
-http://www.vblogetin.com/images/scre...ed_threads.jpg

Planned Updates
-Button to open/close thread
-$colspan option for modified threadbits
-Phrased
-Forum Chooser instead of using ForumIDs

[harmor19]

Originally Posted by Snake

Thanks!

Do you go in every modification thread and say "Thanks"? I think it's getting old.

[ShadowOne]

Originally Posted by harmor19

Do you go in every modification thread and say "Thanks"? I think it's getting old.

LOL..Hes Downloaded 3000 hacks... Look At His Posts... Search Results For The Word: Thanks!

2987 Posts By: Snake .... LOL

[Adrian Schneider]

Originally Posted by ShadowOne

Will This Work On 3.5.4? If Not, Is There One I Can Use, Or One You Can Edit For Me? It Would Be Greatly Appreciated...

Remove the 'executionorder="x"' stuff from the XML and it should be OK.

[Barteken]

I saw once a hack like this but there you didn't had to give members the permission the open/close threads.
When someone replied to a problem the thread starter could select the person who solved the problem (this list was made based on who replied on the thread)
is there a way to modify it like this?
Grtz

[Adrian Schneider]

No I want to keep it simple...

[cygy2k]

One quick question, is there a way to have everybody see the listing of open and closed threads without them having permission to actually see the contents of one that isn't their own?

[Adrian Schneider]

Kind of unrelated code, but OK....

I don't have time to look at the specific permissions in the code, so I'll just use usergroups 5/6/7 (default staff groups).

UNTESTED...
In the 'Support Forum - Notices' plugin I supplied, add this to the bottom:

PHP Code:

if (
    !is_member_of($vbulletin->userinfo, 5, 6, 7) and
    in_array($thread['forumid'], $checkForums and
    $vbulletin->userinfo['userid'] != $thread['postuserid']
)
{
    print_no_permission();
} 


[Hornstar]

Okay This is really good. this will be great for 2 of my forums as is.

So am I correct that you can set which forums or subforums you can apply this too?

also im wondering how I would modify this or if you could modify it so I can change a few things around for certain forums. eg. make it say 'open threads' and 'closed threads' As some forums I would like the open threads to always be at the top and I think you have done a great job at doing this.

thanks and hopefully I'll be able to change that name per forum.

[Adrian Schneider]

Go into your options and look for the new setting group... you can enable subforum checking as well as which forums to check.

That phrase is hardcoded into one of the plugins, it should stand out pretty easily because there isn't much code there...

[Hornstar]

cool however that would change the lot, what im after is both, so in a few forums I would have it say it like how you got it but in a few other forums I would change it to how I am wanting, I have a feeling that will change it overall.

also is this just a phrase I would edit to make it

Other Users - "This issue has been resolved! If you have a similar issue, please search the forums before creating a new thread." (link)