Wow, after reading this thread, I'm not sure what to think.
I'm a programmer, but not a php programmer. I can usually figure out the basics of what a php program is doing, and can sometimes modify it a little, but not much beyond that.
I've been a mod at vb boards for a few years, but that still leaves me clueless on actually being the owner/admin of a board.
I bought vb because I'd heard how great it was. Only after the purchase, did I realize that it was VERY complex, and difficult to deal with. Trying to figure out even where a template was located was a huge learning curve (and I'm still in the learning curve).
The title of vbulletin.org says "The Ultimate VBulletin Resource". It doesn't say, "only for hack support".
I was under the impression that this was a place to come to get help with vbulletin of any kind. Apparently, I was mistaken. From the responses here, I should only be here if I want help with a hack, and I should go back to the official site for everything else. If true, perhaps that should be made much more clear.
I'm on forums all the time, and generally, they are there for "free support", with possibly a paid section when needed. The basic premise of most support-type forums is for users to help each other. And yes, that includes many newbies who are either clueless about forum etiquette in general, or clueless about almost anything.
Being a mod for many years, I know it's annoying when people don't ask questions intelligently, or don't search first, etc. But that's just the way it is. It's a fact of forum life.
I've searched many times here, and rarely find the answer I'm looking for. Or if I do, it usually took me an hour or so to do so. In the meantime, I may be panicking because something is broken.
As I mentioned at the beginning of this post, after reading this thread, I'm not sure how I feel. Part of me feels put off, as though I shouldn't expect much help here. Part of me feels sympathetic to those who offer their help to newbies time and again. Part of me feels put down because I "dared" to become a vbulletin admin without having prior experience.
Don't know what else to say. I'll certainly be very cautious before asking for help here in the future.