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  #1  
Old 04-08-2016, 08:57 AM
LostForWords LostForWords is offline
 
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Default Installation Failure
I've been trying to do a fresh install of vb 3.8 and I'm getting the following error when I try to install:

Quote:
Error description: mysqli_real_connect(): (28000/1045): Access denied for user '?theantho_user?'@'localhost' (using password: YES) /home4/theanthology/public_html/includes/class_core.php on line 1150
The database has failed to connect because you do not have permission to connect to the server. Please confirm the values entered in the 'includes/config.php' file.
The details in config.php are definitely correct (I've tried a variety of options - nothing seems to work), so it's definitely not that.

Any ideas? I'd be grateful of any support.
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  #2  
Old 04-08-2016, 09:21 AM
Dave Dave is offline
 
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Does the database user have all the right permissions?
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  #3  
Old 04-08-2016, 09:36 AM
LostForWords LostForWords is offline
 
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It is set to all privileges, so I think so.
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  #4  
Old 04-08-2016, 10:32 AM
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In Omnibus In Omnibus is offline
 
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What program are you using to edit the config file?
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  #5  
Old 04-08-2016, 10:50 AM
LostForWords LostForWords is offline
 
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TextEdit on mac.
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  #6  
Old 04-08-2016, 02:08 PM
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From the message it looks like you have backticks around the username in config.php remove those and try again.
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  #7  
Old 04-08-2016, 03:03 PM
notrious notrious is offline
 
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If you are doing a fresh Install .. login to cpanel > File managr > Delete the VB Folder > Delete database ...

Download and upload a fresh copy > Create a new database user ...
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  #8  
Old 04-09-2016, 06:04 PM
Phillip Phillip is offline
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Make sure you have the right permissions on the database, also make sure you keep everything in the right database as well. If you use a table prefix it will also help on identifying what database to use if you have more than one on the database.

Also follow the steps above.
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