Putting in customer number won't move forward

[kh99]

Originally Posted by Elixar

It shouldn't, I'm copying it straight from the member area.

OK, then I don't know. Are you sure you don't have a tools.php from another customer account or something?

You can look at tools.php and see the md5 hash of the customer number. You could find an online md5 hash generator (there are many) and find the hash of your customer number, then see if that matches the value used in tools.php (the if statement on line 20 is the first place it's used). Edit: oh, well, it might actually be easier to look at the license number at the top of tools.php and make sure it matches one of your licenses.

It's also possible there's some other problem, but looking at the code (for a short time) that's the only one I could see that would cause the problem you described.