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-   -   Putting in customer number won't move forward (https://vborg.vbsupport.ru/showthread.php?t=319029)

Elixar 06-11-2015 03:56 AM

Putting in customer number won't move forward
 
I'm trying to fix the problem from my other thread, and when I put in my customer number in my Admin CP login, it just refreshes the page and removes the number without moving forward.

ForceHSS 06-11-2015 12:43 PM

If you mean login to your account on your site that is your password you use not a customer number

Elixar 06-11-2015 01:41 PM

Quote:

Originally Posted by ForceHSS (Post 2547592)
If you mean login to your account on your site that is your password you use not a customer number


Lol I'm trying to use tools.php which asks me for a customer number.

kh99 06-11-2015 02:49 PM

I think that might mean that you're entering the wrong customer number.

ForceHSS 06-11-2015 03:08 PM

Quote:

Originally Posted by Elixar (Post 2547593)
Lol I'm trying to use tools.php which asks me for a customer number.

Its hard to know this if you don't tell anyone in your first post. Many who post leave out info needed for others to help this is why many don't get help or it takes a long time for others to reply

Elixar 06-11-2015 05:00 PM

Quote:

Originally Posted by kh99 (Post 2547595)
I think that might mean that you're entering the wrong customer number.



It shouldn't, I'm copying it straight from the member area.

ForceHSS 06-11-2015 05:04 PM

Can you post and error logs you have if any

kh99 06-11-2015 06:11 PM

Quote:

Originally Posted by Elixar (Post 2547609)
It shouldn't, I'm copying it straight from the member area.

OK, then I don't know. Are you sure you don't have a tools.php from another customer account or something?

You can look at tools.php and see the md5 hash of the customer number. You could find an online md5 hash generator (there are many) and find the hash of your customer number, then see if that matches the value used in tools.php (the if statement on line 20 is the first place it's used). Edit: oh, well, it might actually be easier to look at the license number at the top of tools.php and make sure it matches one of your licenses.

It's also possible there's some other problem, but looking at the code (for a short time) that's the only one I could see that would cause the problem you described.

Lynne 06-11-2015 07:17 PM

Did you make sure you also uploaded the /install directory to your site? The tools.php script needs the files in that directory.


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