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Thanks for PT! Will make a nice CRM in time · **Released**: 05-11-2010

Hi,

I think PT together with the forum, downloads and CMS can make a nice CRM (Customer Relations Management) system where PT could handle customer support for my small business.

I started out with vB simply to replace my old customer forum but must say vB is taking over more an more of the site

An integrated shopping solution is now at the top of my whish list :up:

janaf · #2 05-12-2010, 07:03 AM

Today I made a basic set up of PT as a customer support tool.

http://www.41hz.com/forums/project.php

You have to me a forum member to post there.

I think this looks very promising!

Some comments and suggestions to those of you capable of developing this.

It would be nice to be able to add vB announcements and / or notices above the project listing, "Closed for vaccations :up:" or "To post, you need to log in to the forum as a member".
Add a simple BB or HTML text at top bottom (Project Tool Options) "This section is....."
It would be nice to be able to replace the "Project" word globally. In my case it would be something like "Customer Support"
In a longer term; promoting questions and replies into something like an FAQ
Even longer term; have users read the relevant FAQ sections before posting (present a list with other posted projects/FAQ articles with the same tags, before they finally post?)
I can not see the project Description content being displayed anywhere, only the shorter Summary?

Anyway I'm glad this tool is around and I hope the community will develop it now that it is no longer a vB core product?

PS: Am I really posting this in the right place?

Andrew Pearson · #3 05-18-2010, 12:48 AM

Paid Subscriptions is an intergrated shopping solution I used it when I was a Game Service Provider, it worked very well.

janaf · #4 05-19-2010, 03:12 PM

Quote:

Originally Posted by Andrew Pearson

Paid Subscriptions is an intergrated shopping solution I used it when I was a Game Service Provider, it worked very well.

Thanks, (Going a bit off-topic: OK, I started)

Will take a look at Paid Subscriptions.

Is is it also suitable for hardware / shipped goods, or downloads only?
It does not have a checkout / payment gateway system? Or can that be integrated as well?

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