Thanks for PT! Will make a nice CRM in time
 

Hi,

I think PT together with the forum, downloads and CMS can make a nice CRM (Customer Relations Management) system where PT could handle customer support for my small business.

I started out with vB simply to replace my old customer forum but must say vB is taking over more an more of the site :D

An integrated shopping solution is now at the top of my whish list :up:

Today I made a basic set up of PT as a customer support tool.

http://www.41hz.com/forums/project.php

You have to me a forum member to post there.

I think this looks very promising!

Some comments and suggestions to those of you capable of developing this.

• It would be nice to be able to add vB announcements and / or notices above the project listing, "Closed for vaccations :up:" or "To post, you need to log in to the forum as a member".
• Add a simple BB or HTML text at top bottom (Project Tool Options) "This section is....."
• It would be nice to be able to replace the "Project" word globally. In my case it would be something like "Customer Support"
• In a longer term; promoting questions and replies into something like an FAQ :D
• Even longer term; have users read the relevant FAQ sections before posting (present a list with other posted projects/FAQ articles with the same tags, before they finally post?)
• I can not see the project Description content being displayed anywhere, only the shorter Summary?

Anyway I'm glad this tool is around and I hope the community will develop it now that it is no longer a vB core product?

PS: Am I really posting this in the right place?

Paid Subscriptions is an intergrated shopping solution I used it when I was a Game Service Provider, it worked very well.

Thanks, (Going a bit off-topic: OK, I started)

Will take a look at Paid Subscriptions.

Is is it also suitable for hardware / shipped goods, or downloads only?
It does not have a checkout / payment gateway system? Or can that be integrated as well?