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microSUPPORT (FAQ & Ticketing) Details »» | |||||||||||||||||||||||||
Removed by Author as I've upgraded to vB4 and thus I can't have vB3 legally installed -------------- microSUPPORT ver 1.2.0 (Released 11 May 2009) Fully working Ticketing & F.A.Q Support Module by MicroHellas http://www.microhellas.com Compatible with versions: 3.6.x - 3.7.x - 3.8.x 1.- Usage I developed this module for my own use. I used to use in the past Kayako and DeskPRO. Really professional support scripts but with so, so, so many features for my needs, so finally I was wasting more time trying to use them, than to offer real support. That's why I decided to code my own module, having in mind to be easy like usining emails, but of course with much more features. Now, I'm sharing this with you, wishing to become a useful tools in your hands. 2.- Installation The installation is pretty easy, has been checked many times for installing and uninstalling the product. Just follow these steps below:
As every vBulletin product, you need to make some initial configuration before it goes live.
The module is using it's own templates, so it doesn't needs any template modification except if you want to add a link to the navbar. In this case you need to modify the NavBar template. Open it and find: Code: <td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td> Add below: Code: <td class="vbmenu_control"><a href="support.php$session[sessionurl_q]">Support</a></td> 5.- Copyright
Maria Show Your Support
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Благодарность от: | ||
Black Tiger |
Comments |
#12
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How would I set the Theme/Skin to one specifically for the Support area, without the option of the user changing it.
This would allow me to match my Store's theme with the Support theme so they feel/look more related. |
#13
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Unfortunatelly this is very buggy and does not work as downloaded.
There are several problems in support.php where Code:
if($vbulletin->options["microsupport_products"]) Code:
if($vbulletin->options["microsupport_departments"]) Also there is a serious bug in the getRecordById function in microsupport/includes/functions.php causing empty return values from this function. There may be other bugs also, since I have stopped trying to debug the scripts after that. Do not download it unless a new version has been posted by the programmer and QA has been done seriously. Edit: Debugged the getRecordById function: Replace Code:
function getRecordById($tablename, $id, $rowname = 'id') { global $db, $vbulletin; $result = $db->query_read("SELECT * FROM ".TABLE_PREFIX."".$tablename." WHERE ".$rowname."=".$id." LIMIT 1"); if(!$result) return array ("id" => 0, "name" => ''); if(mysql_num_rows($result) == 0) return array ("id" => 0, "name" => ''); $ret = array(); while($row = mysql_fetch_assoc($result)) { $ret = $row; } mysql_free_result($result); return $ret; } Code:
function getRecordById($tablename, $id, $rowname = 'id') { global $db, $vbulletin; $result = $db->query_read("SELECT * FROM " . TABLE_PREFIX . $tablename . " WHERE " . $rowname . " = " . $id . " LIMIT 1"); if($db->num_rows($result) == 0) return array ("id" => 0, "name" => ''); $ret = array(); while($row = $db->fetch_array($result)) { $ret = $row; } $db->free_result($result); return $ret; } |
#14
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I beg your bardon??? Who are you who dare to prompt members to stop downloading the mod, before even be totally sure that what you wrore are correct?
You wrote: Quote:
Code:
if($vbulletin->options["microsupport_products"]) { $products = getProducts($ticket["productid"]); } if($vbulletin->options["microsupport_departments"]) { $departments = getDepartments($ticket["departmentid"]); } Quote:
3.- You wrote that my function causes "empty return values from this function", while you don't know what this function does. Its impossible to return empty value as the record has checked in the php file that exists, and this function only returns the name or the title of that record. 4.- You wrote "since I have stopped trying to debug the scripts after that.", without telling us who asked you to debug it? If you didn't found it as you expecting to be, just let it out from your super site. 5.- As I seen you're Member. Where is your work here? What did you offer to community, other than ....debugin advices? Could you please click on the "coder" beside my name and count how many mods I've released for vB4, in just 20 days that it's in stable mode? Where are the debugers like you and their work?? 6.- As I seen this was your first post. My congratulation for the time that spent to register a new account targeting to blackmail my mods. Please note that you don't have the right to write "Do not download it unless a new version has been posted by the programmer and QA has been done seriously.", unless its a security issue, which must be report to moderators and not post in public. Maria |
#15
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Take a chill pill people.
Mods have bugs (even mine !) thats life. Report them and move on - thats all you need to do. |
#16
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Quote:
That's for the history. Maria |
#17
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Due to lack of free time, I must decrease the time that I'm spending here for support. By having a long thread for each of my 16 mods, most often I'm bypassing questions. That's why for urgent questions please visit my site, where it's easier to support you, by having a thread per question.
Thank you Maria |
#18
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crap, doesnt work. Remove this!~
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#19
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Fix this!
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#20
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Unable even to decide on what you want. In any case, I'll remove this and all my 3.8.x mods, as I've upgraded to vB4 and can't have a legal installation of vB3.x
Maria |
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