microSUPPORT (FAQ & Ticketing)
 

1.- Usage

I developed this module for my own use. I used to use in the past Kayako and DeskPRO. Really professional support scripts but with so, so, so many features for my needs, so finally I was wasting more time trying to use them, than to offer real support. That's why I decided to code my own module, having in mind to be easy like usining emails, but of course with much more features. Now, I'm sharing this with you, wishing to become a useful tools in your hands.

2.- Installation





The installation is pretty easy, has been checked many times for installing and uninstalling the product. Just follow these steps below:

• Download and unzip the file microSUPPORT.zip
• Open the folder vbulletin and select all files and subfolders inside it
• Connect to your website and open the directory where is your vBulletin installation (usally forum, forums, portal etc).
• Upload the selected files to your site. If you fellow the right way then the file support.php must be on the same level as the index.php file of vBulletin.
• Before any new installation is good to backup your database before, even if nobody is doing it (including me). At lease turn your site off
• Check at your AdminCP->vBulletin Options->Plugin/Hook System that Plugin system is enabled.
• From your AdminCP->Plugin System->Manage Products choose Add/Import Product and import the product: product-microsupport.xml

3.- Configuration





As every vBulletin product, you need to make some initial configuration before it goes live.

• MicroSUPPORT Options
• Setup FAQ categories, Support Departments, Supported Products. Setting Ticket statuses is optional as you can only edit them. Actually this is only for those operating a non-English site, to translate the statuses. Otherwise you can't add/delete statuses.
• Setup usergroup permissions.

4.- Template Modification

The module is using it's own templates, so it doesn't needs any template modification except if you want to add a link to the navbar. In this case you need to modify the NavBar template.

Open it and find:

Code:
<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>
Add below:

Code:
<td class="vbmenu_control"><a href="support.php$session[sessionurl_q]">Support</a></td>





5.- Copyright

• You can modify the code as you like to meet your special needs
• You can distribute this module AS IS, but NOT FOR PROFIT
• My copyright link must remain always visible.
• Even if there is an option to automatically turn off my copyright link, you can't do that unless you donate for my work.

Enjoy it
Maria

Are there any screenshots or a demo?

Just added. I was searching my HD to find them.

Maria

I don't have a good use for this right now, but... very nice. Very, very nice.

Here is a screenshoot from the upgrade to vBulletin 4.

Maria

When i try going to /support.php i get

Fatal error: Call to undefined function getresponsetime() in /home/xxxxxx/public_html/forums/support.php on line 155

OK now, for some reason many of the files i uploaded were the wrong file size, i just uploded again and it over wrote the wrong size files.

I don't have any departments showing in the drop down menu when going to submit a ticket.

And also it has uncached templates.

Uncached templates: editor_clientscript (1)
Uncached templates: editor_css (1)
Uncached templates: editor_posttemplates (1)
Uncached templates: editor_posttemplates_js (1)

Lets try it, tankss looks nice

[QUOTE=Andyrew;1930851]I don't have any departments showing in the drop down menu when going to submit a ticket.

Departments won't show for me unless I have products enabled.

There is some way to deactivate the mail send?
want to use this product for another purpose

Thanks a lot