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[MPDev]

I'm sorry that your customer service experience was less than satisfactory; I can only hope that by passing this post around we can work to improve our communication and improve the customer experience for users like yourself.

As I pointed out, we do get a good number of compliments on our customer service and support; we are not a large company and cannot afford a large staff, but we do try to do our best with what we have. That doesn't mean there isn't room for improvement and we'll attempt to do just that.

Happy Holidays.