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  #11  
Old 08-01-2006, 02:33 PM
Lacie Lacie is offline
 
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Yep, that was the first thing we tried, and it didn't solve things.
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  #12  
Old 08-01-2006, 02:51 PM
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Nxs Nxs is offline
 
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Working ok here with IE and FF - looks like all the bases have been covered.

Delete cache
F5+Refresh

and clutching at straws, clear any DNS cache : ipconfig /flushdns
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  #13  
Old 08-01-2006, 03:01 PM
Marco van Herwaarden Marco van Herwaarden is offline
 
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I would suggest that you try browsing the site, logged in as one of the members complaining, and verify things yourself (and check their UserCP options)
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  #14  
Old 08-09-2006, 04:02 AM
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Freesteyelz Freesteyelz is offline
 
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Ping your domain and see what IP(s) comes up. Does it point to your current or former host nameservers?
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  #15  
Old 08-29-2006, 03:51 PM
Lacie Lacie is offline
 
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Bringing things back up, as it still isn't fixed after trying everything in this thread.

The member in question (first one that had the problem - we haven't heard anything from the others) can see images from her work computer, but not home. She is on a high speed connection (in Sweden, if that matters). I've logged in to her account, and it looks fine from my computer.

We're totally moved to our new servers and have been for some time - everything is working perfectly other than this.

Any other ideas?
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  #16  
Old 08-29-2006, 04:40 PM
Ntfu2 Ntfu2 is offline
 
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She has a firewall blocking the images. Tell her to turn off her firewall when browsing your site.
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  #17  
Old 08-31-2006, 11:41 AM
L9IAnime L9IAnime is offline
 
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yeah i had exactly the same thing with me and some of my members, its their firewalls, does anyone know what causes it??
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  #18  
Old 08-31-2006, 11:47 AM
Quarterbore Quarterbore is offline
 
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Do you used httaccess to redirect your hits from YOURSITE.com to WWW.YOURSITE.COM? If so, you might confirm that your images paths include the "www".

I moved servers a while back and discovered that only a few users could not see images and that problem was because of the www. Most people, including myself had the httaccess work and we saw the images just fine but for some reason I will never understand I had a few that always got the red "x" of doom...

Perhaps your members could also be entering from the DOMAIN.COM or WWW.DOMAIN.COM and the image issue only happens one way or the other?

It is a shot in the dark but it took me a long time to figure out so it might be worth a look...!

Good Luck!
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  #19  
Old 09-04-2006, 06:22 PM
Lacie Lacie is offline
 
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It was their firewall software. Thanks for that suggestion!
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  #20  
Old 09-04-2006, 09:05 PM
optrex optrex is offline
 
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Glad you got that sorted, you might want to disable your test account now
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