Missing Product Settings

[MarkFL]

Hello,

On one of the forums I serve as Tech Admin, I have run into a situation I've never encountered before. When I import a product, sometimes the product settings are incomplete when I go to configure them, which renders the product useless.

For example, I imported my "Additional Thread Tools" product, and what I should see is:



But what I actually see is:



For now, I have asked the site owner to re-upload all files from the "admincp" folder to see if that resolves the issue, but in the meantime I thought I would ask here to see if anyone else has experienced this issue, and what was done to resolve it.