Missing Product Settings
 

Hello,

On one of the forums I serve as Tech Admin, I have run into a situation I've never encountered before. When I import a product, sometimes the product settings are incomplete when I go to configure them, which renders the product useless.

For example, I imported my "Additional Thread Tools" product, and what I should see is:

https://vborg.vbsupport.ru/attachmen...1&d=1481623411

But what I actually see is:

https://vborg.vbsupport.ru/attachmen...1&d=1481623411

For now, I have asked the site owner to re-upload all files from the "admincp" folder to see if that resolves the issue, but in the meantime I thought I would ask here to see if anyone else has experienced this issue, and what was done to resolve it.

Does the page end after the "Auto-Prefixes" header or are the save/reset button also present on that page? Else it could be an internal server error that stops script execution.

The page just ends, there are no save/reset buttons.

Have you checked the server error logs?

Checking that now...it's a 6+ GB file so it will take some time to download it.

In that case I'm pretty sure it's a fatal error in php, maybe due to the php version on that server in combination with the php code that is bound to the auto prefix option?

6G :eek:

Sounds like you need some log file rotation.

Also sounds like you have some real issues, generating error logs that size.

It's a file that has been going since 2013. I just started in earnest helping with this site in the last week or so. Once we get this issue resolved, I will definitely look into log file rotation.

The site is running vB 4.2.3 and has PHP 5.6.28. I'm not familiar with the "auto prefix option."

I mean the "Auto-prefixes" option of that plugin, does that particular option have PHP code in the XML file where it checks the value or generates the value for "Auto-prefixes"?