PM messages sends blank email

[itayKinnrot]

Hi,

when new PM message arrive to user, blank email sent with blank title.
i was look for email content inside the pmreceived and it looks fine.

please assist.

thanks,
Dooby

[Lynne]

What version of the software are you running? What version of PHP is on the server?

[TheInsaneManiac]

Did you also check your language to make sure it isn't blank?

[kh99]

Did you try with plugins disabled?

[itayKinnrot]

Originally Posted by Lynne

What version of the software are you running? What version of PHP is on the server?

vbulletin 4.2.2 - php 5.2

Originally Posted by TheInsaneManiac

Did you also check your language to make sure it isn't blank?

yes, the language (hebrew) contains the correct details

Originally Posted by kh99

Did you try with plugins disabled?

no,
i have some products like DragonByte with redirect url. if ill disable it, the redirect URL will change and users wont have access to old threads

thanks,
Dooby

[ozzy47]

Well you still need to disable your mods temporarily and see if one of them is causing the issue.

Disable plugins via the includes/config.php file.

To do that open your includes/config.php file and below <?php add the following.

PHP Code:

define('DISABLE_HOOKS', true); 


So it looks like this:

PHP Code:

<?php
define('DISABLE_HOOKS', true);
/*=================================================  =====================*\
|| ##################################################  ################## ||
|| # vBulletin 4.2.2

Use a editor like notepad++ to edit any files, don't use Notepad or Wordpad.

If that fixes the issue enable plugins again by adding // before the line you added, then navigate to ACP --> Plugins & Products --> Manage Products and disable one mod at a time until you find the one causing the issue.

Once you find the culprit, post in that mods thread what the issue is, and maybe someone in that thread can help.

[itayKinnrot]

thanks,
still sending empty emails for PM messages.

what is triggering this email in the code? maybe i need to change something inside the code?

thanks,
Dooby

[Lynne]

If you are running 4.2.2, did you make sure to add this line to your config.php file under the <?php line:

PHP Code:

define('SKIP_DS_ERRORS', true); 


Make sure that line is in your config.php file and then see if you still have the same problem. Also, when you send the test PM, if it is still empty, please check your error_logs (if you don't know where they are, ask your host) from the time you sent it and let us know what is in that at that time (please, only post stuff from at that time, not from the hour prior to you sending the PM!).

[itayKinnrot]

Yes, maybe this is cause because some options inside dragonByte SEO.
disabling this -
DragonByte Tech: SEO - URL Rewrites: Member Profile URLs
fixed my hebrew profile mismatch

[ozzy47]

Well there you go, now you need to contact them to solve the issue.