I am Disappointed with Poor vBulletin Support

[XiTCLUB]

Hi all,
I am using vBulletin since 2009, and as a developer i started making vBulletin & WordPress Themes since 2011.
I have never asked much about vBulletin coding and always try to solve them myself. and i do face many problems in VB and WP Development and always got WP problems solved on the fly from WP community which is completely free but i am really disappointed with VB support on coding related problems which is a paid product and they don't even have time to answer the queries for days.

i am speaking on behalf of these 3 requests..

https://vborg.vbsupport.ru/showthread.php?t=310486 ( Last post date 15 Apr 2014, 10:51 and still no satisfied answer 26 Apr 2014)


http://www.vbulletin.com/forum/forum...ode-in-plugins (Last Post Tue 15th Apr '14, 6:21pm still no answer 26th April 2014)

http://www.vbulletin.com/forum/forum...is-with-images (You can see their n-satisfied answers)

Especially


In order to have this considered please log a feature request in the Tracker.
I would have to say though, realistically it's not going to be added for vB4. You might stand a chance for vB5 depending on various factors.

Means i have to Pay them more to get support for product they developed and i cannot get a FREE solution even after paying 200$

I loved the VB but very disappointed with these recent events. and i started using WP for my each and every need..

[Zachery]

First post is on vBulletin.org, which is a volunteer site, everyone here is donating their time free.

The second link is for custom coding, Wayne provided you some feedback, but we don't, nor have we ever, provided supported for custom coding.

The last link is again, a customization request. We do not provide support for that sort of thing. Further, mark suggested that you make a feature request to have it added to the product.

Your poor service is a result of misguided expectations.

[XiTCLUB]

Originally Posted by Zachery

First post is on vBulletin.org, which is a volunteer site, everyone here is donating their time free.

The second link is for custom coding, Wayne provided you some feedback, but we don't, nor have we ever, provided supported for custom coding.

The last link is again, a customization request. We do not provide support for that sort of thing. Further, mark suggested that you make a feature request to have it added to the product.

Your poor service is a result of misguided expectations.

I was exactly expecting this kind of answer from you and have no words for your kind support. and i know what happened with feature requests. i have also spent so much time to built FREE themes for the community that you can see in VB 4.X template sections. Good luck with future of your product. You can delete this thread

[tbworld]

vBulletin.org is not vbulletin support. This is just an enthusiasts board. vBulletin support is on vBulletin.com and it depends on your licensing. If you are unhappy about support you should post your argument there.

Not sure why you expect vBulletin to support programming questions. The purchase of the product and licensee does not entitle you to custom programming support. This is where vBulletin.org comes in, which is a volunteer site made up of enthusiasts, like myself.

I try to help when I can, like so many of us here. Sometimes it takes me weeks to get back to someone before I can help them. My backlog is like 4 weeks in some areas when it comes to programming assistance.

Sorry, I guess I am just not sure who you are mad at?

--------------- Added 25 Apr 2014 at 14:02 ---------------

Sorry @zachery, did not know you were answering this -- at the same time.

[XiTCLUB]

Originally Posted by tbworld

vBulletin.org is not vbulletin support. This is just an enthusiasts board. vBulletin support is on vBulletin.com and it depends on your licensing. If you are unhappy about support you should post your argument there.

Not sure why you expect vBulletin to support programming questions. The purchase of the product and licensee does not entitle you to custom programming support. This is where vBulletin.org comes in, which is a volunteer site made up of enthusiasts, like myself.

I try to help when I can, like so many of us here. Sometimes it takes me weeks to get back to someone before I can help them. My backlog is like 4 weeks in some areas when it comes to programming assistance.

It depends on the niche of the query, getting value of something from their developed template system is a very big issue ??

[tbworld]

I went back and looked at your posts and I see many of us trying to assist you. I can understand your frustration with coding, but I do not really see where it is vBulletin's fault.

To get help with programming vBulletin module:
1. Distribute your code in a method that makes it easy for us to load on our local boards and try out.
2. Ask specific (pointed) questions and what answers you are looking for.
3. Do not expect us to program it for you in it's entirety.

If these three steps are followed, I cannot see you being helped. Most of us programmers like a good challenge, as long as the person treats us nicely and appreciates our time.

If you want to give it another try, I will take a look at it.

[kh99]

Like the others said, it's not an official support issue. But if what you're saying is that you're not getting the support you need from the community like you do with Wordpress, then all we can say is ok, it is what it is. I've been told it used to be a lot better, and I've seen the activity here get less and less over the years, but there are still some people around trying to help.

Feel free to bump your thread after a while if you're not getting any answers. I think (IIRC) you're allowed once a day, but in reality I don't think doing it that often will help very much. Maybe every few days, then if you don't get any responses after a few times you can assume no one has an answer for you. (Edit: The rules say you can not bump a thread more often than every 24 hours, and only twice per week).

[XiTCLUB]

Originally Posted by tbworld

I went back and looked at your posts and I see many of us trying to assist you. I can understand your frustration with coding, but I do not really see where it is vBulletin's fault.

To get help with programming vBulletin module:
1. Distribute your code in a method that makes it easy for us to load on our local boards and try out.
2. Ask specific (pointed) questions and what answers you are looking for.
3. Do not expect us to program it for you in it's entirety.

If these three steps are followed, I cannot see you being helped. Most of us programmers like a good challenge, as long as the person treats us nicely and appreciates our time.

If you want to give it another try, I will take a look at it.

I really appreciate your answer and you can see in my post i have developed nearly everything by searching and reading tutorials ad i am stuck with one last thing that is getting values of post content into my plugin.

--------------- Added [DATE]1398462048[/DATE] at [TIME]1398462048[/TIME] ---------------

Originally Posted by kh99

Like the others said, it's not an official support issue. But if what you're saying is that you're not getting the support you need from the community like you do with Wordpress, then all we can say is ok, it is what it is. I've been told it used to be a lot better, and I've seen the activity here get less and less over the years, but there are still some people around trying to help.

Feel free to bump your thread after a while if you're not getting any answers. I think (IIRC) you're allowed once a day, but in reality I don't think doing it that often will help very much. Maybe every few days, then if you don't get any responses after a few times you can assume no one has an answer for you.

Yes i am angry that if a FREE application have a huge support community than why such a expensive script does not have ?? why their staff cannot provide custom coding support just to keep alive their community?? i mean how many coding questions are being asked everyday thousands ??

[tbworld]

Originally Posted by XiTCLUB

I really appreciate your answer and you can see in my post i have developed nearly everything by searching and reading tutorials ad i am stuck with one last thing that is getting values of post content into my plugin.

Can you assemble it in a module that I can experiment with, so I do not have to recreate templates, plugins etc? I can look at this today, it is my last day off before I am back on my busy work schedule.

[Zachery]

Originally Posted by XiTCLUB

Yes i am angry that if a FREE application have a huge support community than why such a expensive script does not have ?? why their staff cannot provide custom coding support just to keep alive their community?? i mean how many coding questions are being asked everyday thousands ??

Enough that it would overwhelm us.