Support Ticketing System

[scsa20]

I around did a search but never found it, so can anyone make a hack that's something like IB have ( http://www.ibresource.com/?pg=db&mod=170 ) called Support Ticketing System?? have it so that it sends a user a ticket number and once I send them an e-mail back it'll have a link in there to rate the support.... I want it so that they use a e-mail form that puts the information that the user provides into the database I can read it in the admin CP and one click to send them an e-mail (Admin CP specal e-mail form (I would like to call it)) back to them (and, once again, with a link to rate the support)... and have it fully coustimize, meaning I can choose the questions (after the default ones) and choose if it's a drop down box, slect box, radio box, etc...Thanks for anyone that could look into this.