Reset password does not work

[OPD]

Hello to all
I have a big problem I can not solve! I have a forum on vb 5.2.5 platform and does not work to reset user passwords!
the user requests the lost password / change password and provides a link that, unfortunately, once it enters the link is transferred on a white page completely empty!
how do I fix?

--------------- Added [DATE]1486423740[/DATE] at [TIME]1486423740[/TIME] ---------------

http://droidsat.org/forum/reset-pass...8f50bd0e039468

[Lynne]

Create a totally default style and set that as your site style and then see if it works.

To create a default style, create a new style with no parent:

• Styles & Templates > Style Manager > Add New Style
• Parent Style: No Parent Style
• Title: Default vBulletin
• Allow User Selection: Yes
• Save

Set this as the default in AdminCP > Settings > Options > Styles & Languages > Set Default Style. Then go to Maintenance > Clear System Cache. It is important to set this as the site style so that when someone clicks on the password link, the site comes up in this default style and not your custom style.

[OPD]

Originally Posted by Lynne

Create a totally default style and set that as your site style and then see if it works.

To create a default style, create a new style with no parent:

• Styles & Templates > Style Manager > Add New Style
• Parent Style: No Parent Style
• Title: Default vBulletin
• Allow User Selection: Yes
• Save

Set this as the default in AdminCP > Settings > Options > Styles & Languages > Set Default Style. Then go to Maintenance > Clear System Cache. It is important to set this as the site style so that when someone clicks on the password link, the site comes up in this default style and not your custom style.

we created as per your advice a new default style, but unfortunately the problem is not solved!
some idea?

http://droidsat.org/forum/reset-pass...3e99f9868d90d4

[Lynne]

Are you getting any errors in your error_logs (if you don't know where they are, ask your host)?

Try disabling your modifications/plugins and see if you still have this problem.
Note: To temporarily disable the plugin system, edit includes/config.php and add this line right under <?php

PHP Code:

define('DISABLE_HOOKS', true); 


[OPD]

error_log folder forum


https://mega.nz/#!Mo1xzRAQ!BwQ4bIMd8...Yv4pV5zSliQ2ps

Do you have an idea of ​​coming Solve we?

[Lynne]

That shows that you are missing a file:

[09-Feb-2017 17:45:10 America/Chicago] PHP Fatal error:  require_once(): Failed opening required 'includes/vb5/autoloader.php' (include_path='.:/opt/php70/lib/php') in /home3/opendroid/public_html/forum/index.php on line 43

So, I would suggest uploading that file and then see if you still have issues. If it doesn't, then disable your modifications as I suggested earlier.

[OPD]

I have followed all of the suggestions, but I did not understand that files should I add? comes to a missing file

[Lynne]

The error says this file is missing:

includes/vb5/autoloader.php

[OPD]

the file is present ... I do not understand! some idea?