The Arcive of Official vBulletin Modifications Site.

silvermerc · #1 02-24-2012, 06:42 PM

Hi,

Im looking for a help desk suite heres the things i'd like;

Ticket system
Admins & Customer Support Reps (Different UGs)
I read this;

Quote:

ReadyDesk integrates with Asterisk phone systems. Incoming calls are displayed in the technician interface. With the click of a button technicians can have a call routed to their extension. Calls can also be recorded and appended to tickets.

Really like that, The problem is i'd also like the admins and customer support reps to have a program instead of logging in online etc.

What i don't need;
Live support

Thanks
Ross

DivisionByZero · #2 03-05-2012, 07:03 AM

Try www.kayako.com. It's the best of the best and it's quite affordable.

Simon Lloyd · #3 03-05-2012, 06:00 PM

Google Hesk, it's open source and pretty good

X vBulletin 3.8.12 by vBS Debug Information
Page Generation 0.03682 seconds Memory Usage 2,175KB Queries Executed 13 (?)
More Information
Template Usage: (1)SHOWTHREAD (1)ad_footer_end (1)ad_footer_start (1)ad_header_end (1)ad_header_logo (1)ad_navbar_below (1)ad_showthread_beforeqr (1)ad_showthread_firstpost (1)ad_showthread_firstpost_sig (1)ad_showthread_firstpost_start (1)bbcode_quote (1)footer (1)forumjump (1)forumrules (1)gobutton (1)header (1)headinclude (1)navbar (3)navbar_link (120)option (3)post_thanks_box (3)post_thanks_button (1)post_thanks_javascript (1)post_thanks_navbar_search (3)post_thanks_postbit_info (3)postbit (3)postbit_onlinestatus (3)postbit_wrapper (1)spacer_close (1)spacer_open (1)tagbit_wrapper Phrase Groups Available: global inlinemod postbit posting reputationlevel showthread	Included Files: ./showthread.php ./global.php ./includes/init.php ./includes/class_core.php ./includes/config.php ./includes/functions.php ./includes/class_hook.php ./includes/modsystem_functions.php ./includes/functions_bigthree.php ./includes/class_postbit.php ./includes/class_bbcode.php ./includes/functions_reputation.php ./includes/functions_post_thanks.php Hooks Called: init_startup init_startup_session_setup_start init_startup_session_setup_complete cache_permissions fetch_threadinfo_query fetch_threadinfo fetch_foruminfo style_fetch cache_templates global_start parse_templates global_setup_complete showthread_start showthread_getinfo forumjump showthread_post_start showthread_query_postids showthread_query bbcode_fetch_tags bbcode_create showthread_postbit_create postbit_factory postbit_display_start post_thanks_function_post_thanks_off_start post_thanks_function_post_thanks_off_end post_thanks_function_fetch_thanks_start post_thanks_function_fetch_thanks_end post_thanks_function_thanked_already_start post_thanks_function_thanked_already_end fetch_musername postbit_imicons bbcode_parse_start bbcode_parse_complete_precache bbcode_parse_complete postbit_display_complete post_thanks_function_can_thank_this_post_start tag_fetchbit_complete forumrules navbits navbits_complete showthread_complete
Messages:

The Arcive of Official vBulletin Modifications Site.

It is not a VB3 engine, just a parsed copy!