[TheLastSuperman]

I've located your ticket, I see it's being looked into now. I want to stress something though to all of you who happen across this thread.

Trying to fix something yourself is fine, in fact we encourage it if you feel it's not something that is over your head. One of the few times though when you should not try fixing it yourself and where this may hinder you and your site is when for example we start working on a ticket... yes sometimes we work any and all hours and may not often be on the times you are but repeatedly attempting to fix the issue i.e. two cooks in the kitchen is not good! Once a support staff member starts working on a ticket, please allow them time to either solve the issue or to do enough testing to formulate a proper response. Many times I myself start working on a ticket even in the late hours to wake up and return to said ticket w/ no reply yet when I go to perform more work I clearly see changes that were made which again, now hindered the progress since I must backtrack to review your changes and compare to the overall issue, what should be changed now if anything and more factors now come into play.

Basically I'm trying to convey that, if you have a ticket up then clearly it was something you felt was "over your head" so please don't simply "tinker" and try anything that you run across while searching, leave it to the professionals and allow them proper time to work on said issue.