Ok the people running this site have made some mistakes. The biggest problem is between peaks of activity they all dissapear. There are too many personal battles going on which takes its toll. Also I think because Jelsoft are so -involved- they should either appoint the staff or remove their involvement.
The second reason is the attitude of the users. Just because someone has a vbulletin license does not give them the right to free support on community addons. If the features you want aren't there why not add them yourself. Or atleast try! Ok so your not willing to spend some time learning or as it is said:
"I can't code because I don't have the time LOL". Ironically I can't be bothered finishing this point.
Thirdly the staff restructure is lame and will only make things messier.