vb.org Archive - vb help desk?

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PranK

12-09-2004 09:47 AM

vb help desk?

hey guys,

I run a fairly busy board (15,000+ members, 1,000,000+ posts etc) and i get SOOO many support emails... what i am wondering is if there is a help desk add-on that somebody has made which works on a ticketing system or something.. i would so help to have something like that.

Thanks guys,

Christian

Colin F

12-09-2004 09:49 AM

Quote:

Originally Posted by PranK

Wouldn't it be easier to just set up a forum for support?

You could close the threads with solved issues and if you have privat things just only allow members to view their own threads.

PranK

12-09-2004 10:09 AM

hey colin,

i want something that can be emailed to, so its not entirely forums based.

paulyy

12-09-2004 11:23 AM

http://www.kayako.com - http://demo.kayako.com

PranK

12-09-2004 11:49 AM

holy crap!

anything thats not so... err... pricey? :)

Zachery

12-09-2004 11:56 AM

Quote:

Originally Posted by PranK

holy crap!

anything thats not so... err... pricey? :)

Well if you dont want pricy i dont suggest deskpro ;P

Outside of the email you could setup permissions for a helpdesk

PranK

12-09-2004 12:48 PM

Quote:

Originally Posted by Zachery

Outside of the email you could setup permissions for a helpdesk

sorry Zachery, i dont follow. :confused:

Zachery

12-09-2004 01:15 PM

Quote:

Originally Posted by PranK

sorry Zachery, i dont follow. :confused:

You can setup a forum where regular members can only see their own threads and the replys to that thread. and of course the other groups like staff groupswould be able to see their posts members posts and erpely to them as well

PranK

12-09-2004 11:23 PM

ahh i see what you mean... that would be good if only i could get email responses to post in there too... :(

StarBuG

02-11-2005 08:32 AM

http://www.cerberusweb.com/

1 Support Email unlimited free license ;)

Have fun

StarBuG

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