vb.org Archive - vb help desk?

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vb.org Archive (https://vborg.vbsupport.ru/index.php)

- Modification Requests/Questions (Unpaid) (https://vborg.vbsupport.ru/forumdisplay.php?f=112)

- - vb help desk? (https://vborg.vbsupport.ru/showthread.php?t=72663)

PranK

02-11-2005 10:56 AM

Is that your product, bug?

Does it integrate with vbulletin, i cant see it on there.

jstanden

02-13-2005 12:49 AM

Hey Prank!

Cerberus Helpdesk does integrate with vBulletin on the Support Center side for customer logins.

The Support Center ties into your existing website and allows your customers to create or manage tickets through the web rather than their e-mail client (which is always an option as well).

If there's anything else I can do to help, just ask!

Thanks!

Deaths

02-13-2005 06:30 AM

<a href="https://vborg.vbsupport.ru/showthread.php?t=76185" target="_blank">vBMA Preview</a>

Check out the thread, you might like it.

It'll be free aswell, atleast the Beta will be.

Deaths

02-15-2005 03:42 PM

I would appreciate some feedback, as I am currently brainstorming about any other nifty features, but I have failed to come up with any.

HuangA

02-18-2005 02:04 PM

Hm... Interesting, I'll give cerbus a try later when I get a chance because it seems to be exactly what I am looking for :)

oz_moses

04-27-2005 06:14 PM

have a look at this one

it was nominated for Hack of the Month in March, and does offer email submissions of help requests.

Deaths

04-27-2005 06:31 PM

I strongly _NOT_ recommend this hack, as it has some _SERIOUS_ security issues! (https://vborg.vbsupport.ru/showpost....&postcount=451 as an example)

He says he'll fix it, but this would be the second fix for the same bug, and I don't think he'll every be able to patch it.

PS I've found more than 5 security exploits, 4 of them each a different way of looking at other tickets, and 1 is an SQL injection.

WhSox21

04-30-2005 06:55 AM

Quote:

Originally Posted by Deaths

Deaths - I have found the few SQL injection problems, but could you help me become aware of the other "security exploits" you've found?

Do you have lack of confidence in my programming capabilities? I'll have the bug fixed tomorrow.

Deaths

04-30-2005 08:09 AM

Quote:

Do you have lack of confidence in my programming capabilities?

No, I don't - free time is our friend, but it's rarely there ;).

I've already pointed out the bugs I encountered

Quote:

PS I've found more than 5 security exploits, 4 of them each a different way of looking at other tickets, and 1 is an SQL injection.

The 4 ways of looking at tickets are in a different way, but I think patchable in 1.

As said in the hacks thread, I'll take a look at the code now, and let you know if I find anything.

mfarmerhi

06-02-2005 07:26 AM

Quote:

Originally Posted by Deaths

No, I don't - free time is our friend, but it's rarely there ;).

I've already pointed out the bugs I encountered

The 4 ways of looking at tickets are in a different way, but I think patchable in 1.

As said in the hacks thread, I'll take a look at the code now, and let you know if I find anything.

So Deaths... do you now recommend HelpDesk v1.63? Or still believe it has security issues?

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