*gasping* Help! Who'll be the nicest person of the world?

[Ellen]

I'm desparate and I know I should try to make this *shivers* story short. Our gkaddicts board is down, the only tech admin has quit a few weeks ago, the other doesn't know what to change or how since he hasn't got a connection to the Net at this moment. I am treasure; I can reach the cPanel... but that's it.
Other places I go for Support don't let me in for some dark reason; but fact is: we do need help!
Error is:
Warning: Access denied for user: 'gk@localhost' (Using password: YES) in /home/gk/public_html/forum/admin/db_mysql.php on line 38

You'd have my sincere forever gratitude of you are willing to help me out: just I am Dutch and a big nono on this stuff. (I always believed I had paid vBullitin for help but apparantly they don't?)
Just any info will be most welcome!

[Sparkz]

Apparently you no longer have access to you database.
Concact you host and ask what is going on...

[Ellen]

Thanks Sparkz... *blush* but I don't know how to do that even? I always believed that was vBulletin?

[Admin]

Ellen, please go to this (http://www.vbulletin.com/members/vbulletin.org.php) page and enter your username, to show you are licensed. (you will need to use your customer number and password to access that page)
Thank you.

[Ellen]

That's the part of the whole mess I am in right now: it doesn't accept the only one I have! (Have been trying that for the last 2/3 days)Something is REALLY messed up and I don't know whom to contact anymore but this site (which I am greatfull of it is here!)
If it's going to cost money (hopefully not too much but...) I need to get at the bottom of this mess! I don't even know it's NoMonthlyfees or vBulletin I need to ask!
*bashes Dutch head against monitor*

[Admin]

Email support@vbulletin.com with the customer information you are trying to use, I'll make sure someone sees it.

[Ellen]

*weak smile* thank you, I'll try that once again (and pray for a patient person to help me out there! ;) )

*wipes sweat from forehead* done...*sits quietly and all nervous in her corner of no computer knowledge*
I swear I'll try to get myself a computer-language speed course after all this!