Ugraded Password Lost

[Robertcdl]

When upgraded to 5.0.5 admin password no longer works

how do I create an admin user and password or restore my old log on for the control panel

[ozzy47]

Did you try and get a new password sent to you through the Forgot Password on the site?

[Robertcdl]

Yeah that was my first thought too, did not work.

[ozzy47]

In the event you cannot reset your password by email recovery, use the tools.php file to establish access to your AdminCP.

In your vBulletin download, there is a folder called 'do_not_upload' - inside of that folder there is a file called tools.php.

Upload this file to your server, in the admincp directory.

Navigate to that file: http://yoururlhere.com/admincp/tools.php (adjust to meet your URL structure) - You will be required to enter your vBulletin license/customer number.

After entering the tools.php file, you will be able to promote another user to have AdminCP access. (create a new user account to do this if you don't have a 2nd user account available to you.)

Once you regain access to the AdminCP, you can reset your original account and delete the account you created to do this task. Additionally, you must delete tools.php from your server to resume normal service.

[tbworld]

Yeah that was my first thought too, did not work.

Make sure you have asked this question at vbulletin.com, or customer support. They should have some kind of remedy for you.

Sorry, I could not be more helpful.

[ozzy47]

Make sure you have asked this question at vbulletin.com, or customer support. They should have some kind of remedy for you.

Sorry, I could not be more helpful.

Lol read the post above yours. :)

[tbworld]

I was not sure vb5 worked the same as vb4 in this matter and I know he needed an answer right away. Besides when I started my post your's didn't exist yet. You're dang fast fingers <grin>. Glad you could help him and I learned something myself for vb5. :)


Don't worry folks just friendly 'Adviser' banter. Were just keeping it interesting!

[ozzy47]

There is a alternative too, that still should work, if you are familiar with query's in phpmyadmin.

UPDATE <prefix>user
SET password = MD5(CONCAT(MD5('new-password'), salt))
WHERE userid = X
...with 'X' being your userid number, <prefix> being your table prefix, and new-password being your new password.

[Robertcdl]

tried uploading to two different directories and cannot get tools.php to work.
Can you suggest the directory from looking at this picture?

[ozzy47]

So you loaded the tools.php to the admincp folder, then you went to, http://yoururlhere.com/admincp/tools.php

What happens then?

[Robertcdl]

When placing the file in forum/admincp
Than clicking on glass icon I get this message: Please place this file within the "core/admincp" / "core/install" folder If I place it there and run it I get this message:
The website cannot display the page

If I try to log onto my vBulletin I get this message:
Security Alert!

tools.php still remains in the /admincp/ directory.

This poses a security risk, so please delete that file immediately. You cannot access the control panel until you do so.

Huum ?

[ozzy47]

Do you have the install directory in the files? That must be there for tools.php to run IIRC

Just remember to remove it again once you are done.

[Robertcdl]

Don't understand paid someone total with the two updates over $650 to install vbulletin.

Anyway I'm sure it has been removed.

So, Where do I install it and what to install

[ozzy47]

You would load the install folder from the files you downloaded from vB.com, into your forum folder.

Just remember to remove it when you are finished.

[Robertcdl]

I hate to be a pain
Uploaded the files to forum/install using server Archive Gateway for compressed files. Than installed tools.php in admincp.
Does not work
Tried tools in core/admincp does not work

I believe this is another issue with vBulletin ver 5
Normally an upgrade does not delete everything without giving you notice and offers a way to save and import old ... into the upgrade

My hired help cannot resolve this issue. Here's their reply:

Reply: We’ve tried to install it 2,3 times, but its showing the same, can you please once confirm with the forum support team that is it a new update issue or they can help you.. and let us know

:o

[ozzy47]

You should use a ftp program like FileZilla (https://filezilla-project.org/) then you just drag and drop the install folder into the forum folder.

[Lynne]

You would install tools.php into your core/admincp in vb5.

I have not heard of any issue where the admin is suddenly locked out of the site after upgrading to 5.0.5. Have you tried clearing your cookies or trying another browser? Did you do a Force Refresh on the admincp link when you first tried to login?

[Robertcdl]

Thanks a member here resolved the issue for free. Works great, now!
Wonder how he did it?

[ozzy47]

Glad it is sorted, and thanks for reporting back. :)