Upgrade from 4.0 to 4.2 Stalled for over an hour

[nchoose]

Upgrade from 4.0 to 4.2 Stalled for over an hour.

I am at 4% Step 7 of 17 in upgrading to 4.03

I have been at this marker for about an hour. I know it said to be patient, but an hour seems a little long for 1 step. Should I wait, or restart the upgrade?

Thanks!
Kim

[ForceHSS]

would be best to restart the upgrade

[nchoose]

Thanks ForceHSS,

YOU ROCK!

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Good Call, it seemed to think it was done with step 7 and went straight to 8... now we are plugging right along.

[ForceHSS]

Happy to help

[nchoose]

Now I am on
Status: Processing 4.0.8, Step 5 of 16
The current step may take a long time to complete. Please be patient.

15 Minutes, and waiting LOL. How long is a long time do you suppose?

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after 35 minutes, I restarted again. I hope that step was done, I will post if there are issues once the upgrade is all done.

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Update is complete, there seem to be no issues caused from restarting the upgrade!

[ForceHSS]

It will not cause problems if you restart it will just carry on to the next step. The problem could be a slow host or your Internet is slow. If it stops and hangs for more than 3 mins then I would restart the install

[Lynne]

Most likely you have a php timeout. If you looked at your error_logs, you would see that happen. Refreshing the browser is fine when that happens.