Fatal error, one user???

[tazmaniancowboy]

I am having a problem that just started recently. when the user tries to post a thread he gets this error
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 12907765 bytes) in/home/njrcweb/public_html/njreefers.org/includes/class_bbcode.php on line 840


This is isolated to one user. :confused: He can not start a thread, but he can post. I have checked all user settings and the account was working for 2 years before this.

Any Idea what can be causing this? This is one of our longest sponsors and I'd like to get him working right ASAP!

[ForceHSS]

post full error

[tazmaniancowboy]

post full error
Sorry, didn't realize the end got cut off. I edited above to add the ending

this user has tried on their home pc, work pc, and mobile phone with the same results. They also let a customer log onto their pc and there was no problems creating a new thread

[CAG CheechDogg]

Is he trying to add something to the thread he is trying to create that includes bb code in it? Maybe some image, video something?

[tazmaniancowboy]

he usually just posts a list of items he is receiving in his store, occasionally he adds pics. I am not sure if he has been trying to add pics lately

[ForceHSS]

$text = preg_replace_callback($regex, array(&$this, 'replace_smilies'), $text);
this is the 840 line in that php file hope it helps

[CAG CheechDogg]

Ok since he wont answer lol..he is exceeding the limit of 64mb, which means he is either including some huge attachments or images in that post and it wont allow the post to be created.

[ForceHSS]

up the limit of text on posts

[tazmaniancowboy]

Thanks for the help guys, I went to bed for the night! I just PMd him to ask exactly what he was posting and I also asked if he minded giving me access to his account so I can see first hand what is happening. I will post back here when I have more info.

--------------- Added 1348934194 at 1348934194 ---------------

OK, just heard back from him and he said he gets the error as soon as he hits the Post New Thread button

[CAG CheechDogg]

Yeah, but is he including images, large long posts or attachments?

[edwardw771]

I just asked the user if its ok that I reset his password to try and reproduce the issue. Every time I click new thread with nothing added I get the error.

So far I removed his signature with no luck going to try to remove the avator next.
Its Crazy. Any other Ideas?

[ForceHSS]

I just asked the user if its ok that I reset his password to try and reproduce the issue. Every time I click new thread with nothing added I get the error.

So far I removed his signature with no luck going to try to remove the avator next.
Its Crazy. Any other Ideas?

If you are getting an error when you try to post with no text in the post then it could be some settings you have set check Minimum Characters Per Post in admincp/settings/options/Message Posting and Editing Options I would also check the rest of the settings in that section Message Posting and Editing Options

[edwardw771]

Yup I'm getting an error.

I had a look at Minimum Characters Per Post its set to 0
Quick Reply is set to Yes, Click Required
Quick Edit is set to Yes
Multi-Quote Enabled set to Yes
Multi-Quote Quote Limit is set to 5
Maximum Characters Per Post set to 10000
Maximum Characters Per Thread/Post Title set to 85
Ignore Words in [QUOTE] Tags For Min Chars Check set to Yes
Automatically Quote Post / Thread Title set to No
Maximum Images Per Post is set to 0
Maximum Videos Per Post is set to 1
Prevent 'SHOUTING' set to 3
Minimum Time Between Posts set to 30
Time Limit on Editing of Thread Title set to 10
Time Limit on Adding a Poll to a Thread set to 30
Time Limit on Editing of Posts set to 60
Time to Wait Before Starting to Display 'Last Edited by...' set to

[ForceHSS]

Minimum Characters Per Post = 5
Maximum Images Per Post = 10
Maximum Videos Per Post = 5
just change these for now and test please

[edwardw771]

Changed made same results.

[ForceHSS]

then it could either be another settings or a custom plugin disable your plugin from the config

To temporarily disable the plugin system, edit includes/config.php and add this line right under <?php

define('DISABLE_HOOKS', true);

If you need this fixed fast I can pm you my skype info and we can talk 1 to 1