White Page Error

[Shadow]

Yesterday, an update to the style "BlackStealth (https://vborg.vbsupport.ru/showthread.php?t=246396)" was released so i decided to go and update it.

Followed the standard procedure and everything installed fine by the looks of things. However, when going back to the homepage i was greeted by a white page.

This is the first time i've encountered this sort've thing so i assumed it was a plugin issue. I edited the value in the config.php file to disable all the plugins but still no luck.

So then i realized it might be a template error because i can still access the AdminCP. The question i'm now wondering is how do i fix this because my site is out of action?

Any help is appreciated. Thanks in advance!

[kh99]

Well, if it is a template error you can create a new style with no parent and try that. But I guess you also want your custom style working.

When you view the page html source (of the white page) does it contain any error message? Is every page of your forum blank or just the home page?

[Shadow]

I tried that new style thing but that didn't have an effect on it.

When viewing the page source, it appears blank and it is on every page of my forum except the AdminCP and ModCP.

[Lynne]

Here is a page from the manual about troubleshooting blank or 'white' pages: https://www.vbulletin.com/docs/html/blank_pages

If you go to Style Manager > find style > Edit Templates - are you seeing a full list of templates or only some of them?

[Shadow]

Thanks for the reply Lynne.

I tried looking there and i've ticked off all of them as not being causes for my problem.

I removed "Blackstealth" thinking it may solve the problem. This was just after i posted this thread and it was suggested to me by a friend.

However, the templates in all the other Styles look fine to me.

[Lynne]

If you are getting a white page, the it is because of one of the items listed on that page I linked you to. There are no other reasons we have found for having a blank page.

What is in your error_logs?

[Shadow]

I double checked and now i think it's something to do with Suhosin. phpMyAdmin says that the server is running with it and after checking in phpinfo and also through the vBulletin Diagnostics tool i think that is where the problem is at.

I followed the 'solution' steps and added the following lines to the .htaccess file in my forums root:

php_flag suhosin.cookie.encrypt Off
php_value suhosin.request.max_vars 2048
php_value suhosin.post.max_vars 2048

But still no luck. Am i doing something wrong?

[Lynne]

Again, did you check your error_logs? Most likely there is a clue in there about what the problem is.

And, is it all pages (besides the admincp) that doesn't work? And, do you have a totally default style created and set to be the default right now?

[Shadow]

Sorry. Missed that bit before. I checked them and it's just this constantly being logged:

[Sun Jan 01 06:40:03 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/public
[Sun Jan 01 06:40:03 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/public
[Sun Jan 01 06:40:05 2012] [error] [client 24.126.214.162] File does not exist: /home/[site]/www/public
[Sun Jan 01 07:04:23 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/public
[Sun Jan 01 08:35:22 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/public
[Sun Jan 01 09:08:33 2012] [error] [client 109.230.213.100] File does not exist: /home/[site]/www/index.php+++++++++++++++++++++++++++++++++++++++++ +++++++++Result:+used+self-learning+system+data;+registered;+no+post+sending+ forms+are+found;, referer: http://[site].com/index.php+++++++++++++++++++++++++++++++++++++++++ +++++++++Result:+used+self-learning+system+data;+registered;+no+post+sending+ forms+are+found;
[Sun Jan 01 09:12:16 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/public
[Sun Jan 01 09:12:16 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/public
[Sun Jan 01 09:12:16 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/public
[Sun Jan 01 09:25:43 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/public
[Sun Jan 01 09:25:43 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/public

Yes, it's all pages that aren't working. And yes i have a default style with no modifications set as the default.

[Lynne]

Those are from Jan 01, we need something from today.

[Shadow]

Oh damn. Sorry! Totally not awake today!

[Sat Jan 07 12:34:14 2012] [error] [client 89.75.114.223] File does not exist: /home/[site]/www/index.php+++++++++++++++++++++++++++++++++++Result :+registered+(registering+only+mode+is+ON);, referer: http://[site]/index.php+++++++++++++++++++++++++++++++++++Result :+registered+%28registering+only+mode+is+ON%29;
[Sat Jan 07 15:20:34 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/phpmyadmin/themes/original/jquery/images/ui-anim_basic_16x16.gif
[Sat Jan 07 15:27:58 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/phpmyadmin/themes/original/jquery/images/ui-anim_basic_16x16.gif
[Sat Jan 07 15:39:51 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/phpmyadmin/themes/original/jquery/images/ui-anim_basic_16x16.gif
[Sat Jan 07 15:46:27 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/phpmyadmin/themes/original/jquery/images/ui-anim_basic_16x16.gif
[Sat Jan 07 16:22:24 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/images/styles/gametime/misc/unsubscribed_40b.png
[Sat Jan 07 16:51:36 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/phpmyadmin/themes/original/jquery/images/ui-anim_basic_16x16.gif
[Sat Jan 07 16:53:39 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/images/styles/gametime/misc/unsubscribed_40b.png
[Sat Jan 07 17:17:46 2012] [emerg] mod_fcgid: server is restarted, pid 3797 must exit
[Sat Jan 07 17:23:17 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/phpmyadmin/themes/original/jquery/images/ui-anim_basic_16x16.gif
[Sat Jan 07 17:35:15 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/images/styles/gametime/misc/unsubscribed_40b.png
[Sat Jan 07 17:43:11 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/phpmyadmin/themes/original/jquery/images/ui-anim_basic_16x16.gif
[Sat Jan 07 17:52:55 2012] [error] [client 46.102.246.207] File does not exist: /home/[site]/www/images/styles/gametime/misc/unsubscribed_40b.png


Those are all that's there for today. Again, my apologies for not paying attention..

[Lynne]

If you have ticket support, I'd suggest putting in a ticket.