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View Full Version : is VB.com support team dead?

radiofranky
07-22-2011, 08:52 PM
is VB.com support team slow? I send them 2 tickets and it's been three days but no reply.
Spyike
07-22-2011, 10:40 PM
Do you have an active license?
Their support team is active; their response time is usually no more than 3 hours.
radiofranky
07-23-2011, 05:35 AM
i have. I guess I was asking too many questions
TheLastSuperman
07-23-2011, 06:24 AM
is VB.com support team slow? I send them 2 tickets and it's been three days but no reply.

Dead, no.
Slow, matter of opinion (apparently).

i have. I guess I was asking too many questions

Perhaps, although I've never, ever known any of them to flat out ignore someone. Check your tickets Monday and I bet you'll see a reply ;).
Lynne
07-23-2011, 03:55 PM
is VB.com support team slow? I send them 2 tickets and it's been three days but no reply.
No, we are not dead and there are no tickets that have been left unanswered in the queue. I see replies to your last 3 tickets. I suggest you make sure your email is not sending any replies to the junk mail folder.